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BNY · 2 weeks ago

Vice President, Client Service - Conventional Trust Client Platform

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Client Service to lead client service initiatives, develop strong client relationships, and drive strategic projects within the Conventional Trust Client Platform team.

Financial Services

Responsibilities

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty

Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively

Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements

Monitor and report on client service metrics to ensure high standards of service delivery and to implement necessary improvements

Serve as a subject matter expert, providing guidance and support to junior team members and ensuring adherence to best practices and regulatory requirements

Drive strategic projects that align with the organization's pillars and principles, ensuring that client operations are efficient and effective

Qualification

Client relationship managementFinancial services experienceAnalytical skillsProblem-solving skillsCommunication skillsBachelor's degreeAdvanced degreeCertificationInterpersonal skills

Required

Bachelor's degree in business administration, Finance, or a related field

7-12 years of experience in client service or operations within the financial services industry

Exceptional client relationship management skills and the ability to handle complex client interactions

Strong analytical and problem-solving skills, with a focus on operational efficiency and continuous improvement

Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams

Preferred

Advanced degree or professional certification (e.g., CFA, CPA) is preferred

Benefits

Highly competitive compensation

Benefits

Wellbeing programs

Generous paid leaves

Paid volunteer time

Company

BNY

Glassdoor3.6

For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.

Founded in 1784

New York, NY, US

10001+ employees