Customer Support Representative jobs in United States
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Vector · 2 months ago

Customer Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Vector is a company focused on modernizing the logistics environment through mobile technology. They are seeking a Customer Support Representative to ensure the success of their product, providing support and solutions to customers while managing issues and improving processes.

LogisticsSoftwareTransportationWarehousing
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Growth Opportunities

Responsibilities

Diagnosis, troubleshooting, problem triage or our customers’ open issues
Communicating solutions to our customers
Identifying and escalating potential issues as needed
Proactively communicating and closing the loop with our customers and all stakeholders
Assisting in customer conference calls as necessary
Documenting issues for review
Growing your skills in querying, reviewing, and using data to improve the process and workflow

Qualification

Customer support experienceSupport ticketing systemProblem-resolution abilitiesCommunication skillsMulti-taskingEmotional intelligenceCollaboration skills

Required

Experience within a customer-facing support role for a software product, such as helpdesk, IT support, or software product support
Hands-on experience with a support ticketing system (such as Zendesk, or similar)
Ability to identify and execute improvements to support tools and processes
Exceptional problem-resolution abilities
Ability to multi-task while staying the course and following through on priorities
Sense of urgency and follow-through on tasks
Excellent written and verbal communication skills
High emotional intelligence and empathy for the customer
Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders

Benefits

Employer-sponsored medical, dental, vision, 401K, life & disability insurance
Flexible paid time off and observed federal holidays
Stock options
Remote work
Parental leave of absence
Competitive stipend
Flat org structure, offering startup growth and learning paths

Company

Vector

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Glassdoor4.4
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Vector provides digital pickup and delivery solutions connecting shippers, carriers, and receivers to streamline operations.
dateFounded in 2014
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.withvector.com

Funding

Current Stage
Growth Stage
Total Funding
$10M
Key Investors
CIBC Innovation BankingBVP ForgeGoldcrest Capital
2025-08-21Debt Financing
2025-05-05Series Unknown
2019-05-30Series A

Leadership Team

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Will Chu
Co-founder & CEO
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Brian Belcher
COO & Co-Founder
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Recent News

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2026-01-09
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Company data provided by crunchbase