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Guidelight · 1 day ago

Behavioral Health Administrative Assistant, Evening IOP

Worcester, MA

Full-time

Onsite

New Grad, Entry Level

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As the Behavioral Health Administrative Assistant, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support, acting as the first point of contact for individuals seeking mental health treatment.

Health CareMedicalOutpatient CareWellness

Responsibilities

Greet patients and visitors with warmth and professionalism upon arrival at the facility

Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members

Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments

Verify patient insurance information and assist with billing inquiries as needed

Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health

Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases

Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner

Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations

Qualification

Customer service experienceMicrosoft Office SuiteOrganizational skillsCommunication skillsMental health terminology

Required

High school diploma or equivalent required

Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds

Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment

Proficiency in Microsoft Office Suite and basic computer skills required

Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations

Preferred

Associate's or bachelor's degree preferred

Prior experience in customer service or front desk receptionist role preferred

Knowledge of mental health terminology and procedures is a plus

A winning mentality!

Company

Guidelight

Guidelight elevates behavioral healthcare by bridging the gap between inpatient and outpatient and allowing people to conveniently access transformative care while continuing to meet obligations and do the things they value, if they choose.

Founded in 2023