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Lumifi · 1 month ago

Technical Project Manager & Onboarding Specialist (On-Site)

Scottsdale, AZ

Full-time

Onsite

Mid Level

3+ years exp

Lumifi Cyber is a company focused on customer implementation and onboarding projects. The Technical Project Manager & Onboarding Specialist manages these projects from initiation through completion, ensuring successful deployment and training for new clients.

Cyber SecurityNetwork SecuritySoftware

No H1B

Responsibilities

Lead multiple concurrent customer onboarding and implementation projects, ensuring on-time, in-scope, and on-budget delivery

Develop detailed project plans, milestones, timelines, and risk assessments

Coordinate cross-functional teams including Engineering, Product, and Customer Success

Track and report project progress, dependencies, and key deliverables to internal stakeholders and customers

Identify and resolve project blockers, ensuring a smooth and transparent delivery experience

Serve as the primary point of contact during onboarding—guiding customers through configuration, deployment, and training

Conduct onboarding calls, product walkthroughs, and technical setup sessions

Partner with Sales and Customer Success teams to ensure seamless handoff from contract signature to active use

Document customer requirements and tailor onboarding plans to meet their goals and environment

Ensure customers achieve defined success milestones and are positioned for long-term retention

Collaborate with technical teams to design, test, and validate system configurations or integrations

Troubleshoot and resolve onboarding-related technical issues

Maintain knowledge of product capabilities, APIs, and technical integrations

Gather and communicate customer feedback to Product Management for continuous improvement

Contribute to developing standardized onboarding templates, checklists, and best practices

Identify opportunities to optimize project workflows and automation

Support internal training and knowledge-sharing across teams

Qualification

Technical OnboardingSaaS EnvironmentsProject ManagementAPIsIntegrationsProject Management ToolsCybersecurity ExperienceCRM SystemsPMP CertificationCSM CertificationCommunication SkillsProblem-Solving SkillsOrganizational Skills