Pursuit Aerospace · 15 hours ago
Manager, Customer Service
Malden, MA
Full-time
Onsite
Mid, Senior Level
5+ years expPursuit Aerospace is the largest privately-held global manufacturer of complex aircraft engine components, committed to operational improvement and exceptional customer service. The Manager of Customer Service will manage key customer accounts, lead cross-functional teams, and ensure customer satisfaction through effective communication and strategic planning.
AerospaceMachinery ManufacturingSupply Chain Management
No H1B
Responsibilities
Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction
Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved
Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements
Manage contracts, pricing, and customer portal data to ensure accuracy and compliance
Identify and pursue business growth opportunities in partnership with the Business Development team
Deliver customer presentations, performance reviews, and market insights to support strategic planning
Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records
Qualification
Required
Bachelor's degree preferred
Excellent communication skills, both verbal and written
Excellent Excel skills
Proven ability to synthesize data from disparate sources to create information used for critical business decisions
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis
Must be able to perform work subject to ITAR/EAR regulations
Preferred
5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries
Experience with RFQs, Quotes and contracts
Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs
Excellent presentation, written and verbal and communication skills
Able to interact and work with employees and customers at all levels within the organizations
Must have a strong financial discipline in business decision process, be highly organized
Comprehensive knowledge of Microsoft Office Suite
Proven record of developing and maintaining customer relationships
Experience in working across functions to improve customer service
Ability to present and contribute key sales data for a sales and operations planning review
Benefits
Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Paid time off
Company-paid holidays
Company
Pursuit Aerospace
Pursuit Aerospace is a global manufacturer of complex aircraft engine parts created using highly integrated and lean production systems.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-16Private Equity
Leadership Team
Doug Folsom
Chief Executive Officer
Recent News
Hartford Business Journal
2025-08-20
2025-08-20
Hartford Business Journal
2025-07-17
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