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CoreWeave · 5 days ago

Customer Experience Operations Analyst

Livingston, NJ

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

CoreWeave is The Essential Cloud for AI™, delivering a platform of technology and tools for innovators. The Customer Experience Operations Analyst will develop the operational foundation of the Customer Experience organization, ensuring smooth business functions and collaboration across teams to enhance customer delivery and onboarding processes.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence

Collaborate closely with Revenue Operations, Accounting, Engineering, and Customer Experience teams to deliver best-in-class customer experiences

Qualification

Customer experience operationsSalesforceJIRACloud infrastructureAI/ML environmentsAnalytical mindsetCommunication skillsProblem-solvingOrganizational skills

Required

5-7 years of experience in customer experience/solutions operations, business operations, or a similar role—ideally in cloud infrastructure, SaaS, or AI/ML environments

Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms

Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders

Analytical and systems-minded thinker, capable of turning data into actionable insight

Excellent written and verbal communication skills