Cloudflare · 1 month ago
Revenue Operations Support Manager
Hybrid
Full-time
Hybrid
Mid LevelCloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. The Revenue Operations Support Manager will directly support sales and customer success by resolving tickets related to sales processes and systems, and will be responsible for troubleshooting technical challenges and improving operational support for new initiatives.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Directly support sales and customer success by resolving tickets related to sales process and systems
Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems
Verifying data accuracy of sales orders
Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements
Qualification
Required
Experience as a user of Salesforce within quote to cash business processes
Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects
You enjoy taking initiative and making suggestions for improvements
Detail oriented with high capability for detecting inconsistencies
Proficient with Excel/Google Sheets
Strong time management skills, as well as excellent verbal and written communication skills
Strong work ethic and organizational skills
Preferred
Experience at SaaS company
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
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Company data provided by crunchbase