West Cancer Center & Research Institute · 2 months ago
Medical Assistant- Trainer - Full Time
Germantown, TN
Full-time
Onsite
Mid Level
3+ years expWest Cancer Center is dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. The Medical Assistant- Trainer provides clinical expertise, delivers patient care, and serves as the primary trainer for new Medical Assistants, ensuring quality training and support for the clinical team.
BiotechnologyEducationHealth CareHospitalMedicalOncology
Responsibilities
Provide comprehensive orientation and training to all new Medical Assistant hires in the physician office
Train and assess competency requirements for new hires and assist with competency checkoffs for MAs across all levels (I, II & III)
Proactively fulfill patient care responsibilities as requested by providers and clinical staff
Set up exam rooms, instruments, and equipment according to clinical needs
Perform clinical medical assisting duties, including accurate EMR documentation
Teach and model patient engagement standards including greeting, eye contact, and professional communication
Train new hires in motivational interviewing, teach-back methods, and evidence-based workflows
Serve as a clinical resource for medical assistant team members
Promote safety, professionalism, and adherence to clinical standards
Perform additional duties as assigned
Qualification
Required
High school graduate or equivalent
Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience in a medical facility as a Medical Assistant, including at least one (1) year of experience as a trainer
Current certification as a Medical Assistant through one of the following: AAMA, NHA, NCCT, NAHP, Or Registered Medical Assistant (RMA) through the American Registry of Medical Assistants
Current Basic Life Support (BLS) certification through the American Heart Association
Strong written and verbal communication skills with patients, families, and providers
Demonstrated competency in all MA skill areas and ability to train others effectively
Ability to teach patient engagement skills such as proper greetings and communication
Ability to train new hires to work both independently and within multidisciplinary teams
Proficiency in EMR navigation and documentation; capability to teach evidence-based reporting
Proficiency in motivational interviewing and teach-back methods
Strong time-management, organizational, and problem-solving skills
Ability to act quickly in emergency situations and maintain composure under pressure
Preferred
Graduate of an accredited medical assisting program
BLS certification through the American Heart Association (if not already obtained)
Experience training Medical Assistants in oncology or specialty clinical settings
Benefits
Comprehensive benefits package.
Company
West Cancer Center & Research Institute
West Cancer Center & Research Institute is proud to be the region’s comprehensive leader in adult cancer care and research.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Cagle
Chief Financial Officer
Candace Wilder
Chief Operating Officer
Recent News
Business Wire
2026-01-22
2025-03-16
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