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WarHorse Gaming · 1 month ago

Slot Technician I - Grave Shift Omaha

Omaha, NE

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

WarHorse Gaming is a company focused on providing an excellent guest experience. The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

GamingOnline Games

Responsibilities

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Omaha

Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records

Maintains equipment to approved standards and schedules and strives for 100% game uptime

Assists guests with property and game information

Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures

Inspects all new machines and conversions kits prior to installation onto the gaming floor

Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations

Reports all relevant information to management as required

Troubleshoots and repairs all electronic gaming equipment to the component level

Effectively communicates all operational and technical breakdowns and provide solutions to team members

Investigates slot variances to identify and correct all possible causes for reported variances per company policies

Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience

Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards

Attends all required training meetings

Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons

Must be flexible in scheduling based on business needs

Performs other tasks as assigned

Qualification

Slot Technician experienceElectronics technical degreeTechnical understanding of slot machinesMicrosoft Office SuiteProblem-solving skillsStress managementOrganizational skillsLeadership skillsCommunication proficiencyCollaboration skillsFlexibility

Required

Must be 21 years of age or older

High School diploma or GED required

Slot Technician experience, Electronics or PC technical degree / certification

One (1) year of experience as a Slot Technician or related field

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Proficient with Microsoft Office Suite or related software; and slot systems

Must have complete technical understanding of broad range of slot machines and systems and ability to train others

Ability to interact with mobile devices and touch screen technology