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WillScot · 2 days ago

Branch Coordinator

Phoenix, AZ

Full-time

Onsite

Mid Level

3+ years exp

WillScot is a leader in providing innovative flexible workspace and portable storage solutions. The Branch Coordinator is responsible for managing office duties and procedures to maintain an efficient branch work environment, focusing on organizational effectiveness, communication, and safety.

Building MaterialConstructionInfrastructure

Responsibilities

Comply with Environmental Health & Safety Policies

Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals

Manage inbound calls and branch notifications to communication procedures, guidelines, and policies

Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution

Oversee the end-to-end Customer Service process, ensuring exceptional service delivery

Facilitate efficient Delivery and Return processes to ensure seamless operations

Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement

Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication

Manage Location Accounts Payable process to include:

Investigate invoices that do not match POs and reconcile discrepancies

Manage local service contracts, blanket POs, etc

Prepare required PO reporting and documentation consistent with policy

Issue and receive POs within standard response times

Manage Location Month-End Close processes to include:

Reconciliation of delivery and installation (D&I) reports

Risk management reporting (accidents, OSHA, DOT, etc.)

Fleet inventory reconciliation

General office/facilities/administrative duties to include:

Ordering/receipt/inventory of office supplies

Facilitating IT Help Desk assistance for branch employees as required

Receiving and distributing incoming mail and/or deliverables

Facilitating location employee timeclock use and reporting

Collaborating with HR and Managers in onboarding new hires

Other duties as assigned

Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt

Assisting in branch inventories

Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items

Qualification

MS Office proficiencyCustomer service experienceVendor negotiation experienceSalesforce.com experienceSAP experienceTableau experienceHyperion experienceTeams/Zoom experienceSmartsheets experienceManage prioritiesActive listeningCommunication skillsProblem-solving creativityRelationship building