Commercial Jet · 2 months ago
Service Center Manager
Onsite
Full-time
Onsite
Senior Level
5+ years expModel 1 Commercial Vehicles is the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. The Service Center Manager oversees all day-to-day operations of the service branch, ensuring exceptional customer satisfaction and driving profitability through efficient operations and effective management of staff.
Information Technology
Responsibilities
Oversee the daily operations of the branch service department on retail/warranty service, upfit, vehicle make-ready, internal work, etc., ensuring smooth workflow and optimal technician productivity
Supervise and support branch operations staff: Service advisor, foreman/technicians, warehouse, utility, and other staff
Owns local P&L (budget adherence, forecast) with corporate support; revenue and gross profit accountability
Scheduling: same-day response and same-day scheduling initiative; confirmed appointment - 5 business days
Key accounts: existing customers purchasing parts, service, or vehicles from Model 1; stewardship increases with site scale
Warranty: site handles standard warranty; unique/complex/fleet defects escalate to Corporate Warranty per policy
Mobile service footprint strategy established during the annual facility plan
Customer growth & retention
Outreach plan by segment; quarterly key-account reviews; service and parts growth targets
Enforce SLAs (same-day response & scheduling; appointment ≤ 5 business days)
Maintain a clear escalation path for urgent service issues
Drive customer retention by ensuring a high level of satisfaction and repeat business
People & process
Service office and shop staff oversight; clarify roles & cross-train
Daily huddles; defect tracking; rework containment & feedback loops
Partner with Parts for fast-mover stock, cores/returns, and shrink prevention
Train and develop branch staff to meet the dealership performance standards
Financials, planning, & performance
Monitor branch performance KPIs (e.g., Shop efficiency related to Tech Utilization/Efficiency, Branch Gross profitability, safety, customer satisfaction)
Ensure all work is completed according to dealership and manufacturer standards
Maintain accurate records of repair orders, labor, and customer communications
Sorts, organizes, and monitors various expenditures and other maintenance-related records
Build monthly forecast; manage labor mix/productivity; protect margins via pricing discipline
Align capacity with Scheduling; approve overtime/shift moves within policy
Safety/quality/compliance
Huddles/toolbox talks; PPE/housekeeping; incident reporting & corrective actions
Overall management of facility maintenance and repairs
Manage storage/distribution of all inventories of equipment, supplies, and spare parts
Implement and enforce safety procedures and shop regulations
Sorts, organizes, and monitors various expenditures and other maintenance-related records
KPIs
Labor Utilization and efficiency 80-85%
Service Center revenue growth and gross profitability
CSAT & comeback rate; on-time delivery vs promised rate
Schedule adherence; WIP days
Temporary Stabilization Duty (Start-up/Expansion)
Hiring plan & onboarding; SOPs & KPI boards; backlog burn-down; reach steady-state KPIs
Qualification
Required
5+ years in service operations with multi-role leadership; prior P&L exposure
Communication, follow-through, and conflict resolution; coaching depth increases with size
DMS/CRM fluency; basic analytics (Excel/BI); valid driver's license
Must have the ability to push, pull or lift up to 50 lbs
Must be able to travel as required
Will be required to do frequent kneeling, stooping, squatting, crawling, and climbing to perform multiple tasks of position
Must have the ability to board vehicles and inspect under vehicles if necessary
Must have good manual dexterity
Benefits
Competitive benefits including health insurance, paid holidays, and vacation pay
Continuous training to provide you the opportunity to develop your full potential and be a true business partner
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Company
Commercial Jet
Commercial Jet is a fully integrated high-value aviation services provider in Florida.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-08-18
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