Oath Services · 1 month ago
Residential Appliance Repair Technician (Spokane, WA)
United States
Full-time
Remote
Entry, Mid Level
1+ years expOath Services is a family-owned company that provides residential appliance repair services across multiple states. They are seeking skilled Residential Appliance Repair Technicians to diagnose and repair a wide range of household appliances while delivering exceptional customer service.
Information Technology & Services
Responsibilities
Diagnose and repair residential appliances (refrigerators, washers, dryers, dishwashers, ranges, microwaves, ice makers) for Whirlpool, Samsung, and LG brands
Perform sealed system repairs (e.g., compressors, evaporators) and use lock ring or brazing methods (training provided)
Manage daily service calls via tablet-based dispatching, optimizing tight routes from a home-based operation
Provide exceptional customer service, explaining repairs clearly and de-escalating frustrated clients with professionalism
Pre-screen calls and coordinate parts delivery to ensure first-call completion, maximizing efficiency and commission earnings
Maintain clear communication with dispatch and management, adhering to Lake’s 100% remote operational model
Engage in ongoing training to stay current on appliance technologies (e.g., smart appliances)
Mentor junior technicians (preferred for Full-Line Technicians) in small markets with 2–5 team members
Qualification
Required
2+ Years of Residential Appliance Repair Experience
EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees)
Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems
Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers
Ability to manage high call volumes, coordinate parts, and optimize routes
Willingness to learn Lake's processes, and new technologies (e.g., smart appliances)
Enthusiasm for team collaboration and community involvement (e.g., volunteering)
Valid driver's license, ability to pass background checks and drug screening
Preferred
Sealed system repair experience (e.g., compressors, evaporators)
Mentoring or supervisory experience (valued for Full-Line Technicians)
Familiarity with Whirlpool, Samsung, LG appliances and warranty work
Experience with tablet-based dispatching and remote operations
Benefits
Comprehensive health and insurance benefits, including medical, dental, vision, and life insurance.
Fully stocked company van, fuel, maintenance, and uniforms provided.
Paid time off and flexible scheduling to support work-life balance and family events.
Ongoing training and professional development.
Support for community involvement, including volunteering opportunities.
Company
Oath Services
Oath Services is a consulting firm dedicated to empowering veteran-owned businesses and helping them achieve their full potential.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase