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Everflow - Partner Marketing Platform · 1 month ago

Copy of Customer Success Manager - Payments

United States

Full-time

Remote

Mid Level

$65K/yr - $70K/yr

3+ years exp

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. The Customer Success Manager - Payments is responsible for full life cycle management of clients, including support, onboarding, and success, while also assisting with payment services.

AdvertisingInformation TechnologyMarketingSocial Media

Responsibilities

Ability to be a front-line account manager from a relationship and technical perspective

Develop expertise with new products and features and be able to evangelize them with clients

Provide client feedback to internal teams

Help onboard new clients including training

Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals

Define and improve the current process

Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation

Assisting clients in setting up our Managed Payments services and executing on customer’s payment cycles

Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner

Qualification

Payment processingDigital advertisingAnalytical skillsProject management toolsCustomer success toolsSales experienceBusiness developmentProduct senseEnglish proficiency