SYNCREON · 2 months ago
Technical Support Specialist (NE)
Fairburn, GA
Full-time
Onsite
Entry, Mid Level
2+ years expSyncreon is a part of DP World, a global leader in trade and logistics. They are seeking a Technical Support Specialist to provide frontline technical support, troubleshoot issues, and ensure seamless technology operations for employees.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery
Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification
Monitors emails for alert notifications from the service desk and resolves or escalates these as required
Provides change management support during the weekend when on call
Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
Provides onsite support for new site launches and server / network refreshes
Other duties as assigned
Qualification
Required
A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality
Excellent organizational and problem solving skills
Ability to handle multiple tasks
Strong written and verbal skills in English
A strong understanding and working knowledge of desktop hardware, operating systems and software
A good understanding of network systems and protocols as well as server hardware and operating systems
Benefits
Market competitive compensation package
Company
SYNCREON
Syncreon is a logistics provider that offers producers and OEMs with supply chain management solutions.
10001+ employees
H1B Sponsorship
SYNCREON has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (7)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$250M2021-07-01Acquired
2019-10-04Series Unknown· $250M
2011-10-02Series Unknown
Leadership Team
Oswald Reid
President & CEO, syncreon.US
Steve Faulkner
COO (Technology) North America & Apac
Company data provided by crunchbase