This job has closed.

SpotHero · 1 month ago

Growth Manager (Account Manager) II, Chicago

Chicago, IL

Full-time

Onsite

Mid Level

$66K/yr - $83K/yr

3+ years exp

SpotHero is a rapidly growing company that aims to revolutionize the parking industry through technology. They are seeking a Growth Manager II to drive revenue growth by obtaining new parking supply from partners and optimizing performance at existing locations through relationship building and client engagement.

ConsumerDeveloper APIsMarketplaceMobile AppsParkingTransportation

Work & Life Balance

No H1B

Responsibilities

Analyze and optimize SpotHero's parking supply across assigned markets

Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders

Develop and nurture productive long-term client and industry relationships

Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach

Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply

Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues

Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools

Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively

Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform

Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs

Host or travel to client meetings, events, and social gatherings

Attend industry related conferences and tradeshows, when applicable

Represent SpotHero and build brand awareness

Stay current on industry trends

Identify and research prospective leads to approach during the event

Build and strengthen relationships with clients through attending social events

Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained

Group sell with Product Specialists

Qualification

Consultative SellingCRM ExperienceParking Industry ExperienceAnalytical SkillsNetworking SkillsCommunication SkillsActive ListeningCollaborationDetail-OrientedEmotional IntelligenceNegotiatingProblem-SolvingTime Management