Flagstaff Shelter Services ยท 1 month ago
Director of Programs
Flagstaff, Arizona, United States
Full-time
Onsite
Director/Executive
$63K/yr - $85K/yrFlagstaff Shelter Services is dedicated to providing support for individuals experiencing homelessness. The Director of Programs will oversee various housing programs, ensuring the delivery of high-quality services and maintaining operational efficiency to achieve sustainable housing stability for clients.
Non-profit Organization Management
Responsibilities
Act as the primary supervisor of the FSS Programs team, managing all roles designated under Programs department
Oversee all training efforts for Programs staff, ensuring they are qualified and well-equipped to provide high quality service to our clientele
In partnership with the Director of HR, oversee hiring efforts for new Programs staff and development on new Programs roles and job descriptions as necessary
Develop relevant and necessary programming to expand services to all persons experiencing homelessness, including individuals and families
Modify current programs as needed to meet changing clientele and client needs. Assist in development, achievement and measurement of program goals and outcomes. Assist with grant site visits, grant reporting, and provide information for funders as needed
Coordinate relationships with local service providers, oversee Housing as Healthcare initiatives, and promote partnerships dedicated to bringing needed aid to FSS clientele
Participate in understanding program budgets with Executive Director and/or Director of Finance and maintaining expenditures within budget, including spend-down efforts for funding sources
Serve as contact with and provide oversight to partner agencies for all Flagstaff Shelter Services Programs
Oversee and manage programs including assessment/intake, case management, health, employment, and linkage to other resources to assist individuals or families in becoming re-housed
Assist in coordinating staff training efforts as needed to equip the agency with the skills needed to provide quality care to our clientele. This includes assisting in agency administration of training efforts through our Learning Management System
Conduct case management/program service meetings weekly and on an as-needed basis
Inspire a trauma informed, strengths-based, and family-centered approach to care and foster a welcoming atmosphere for all clients
Supervise and evaluate program staff and interns. Motivate and support professional development of program staff
Supervise Programs Data Manager in efforts to oversee and regulate agency use of the Homeless Management Information System (HMIS) and all data maintained by FSS staff, ensuring that client statistics are timely, confidential, and accurately recorded by staff
In partnership with the Deputy Director, Director of Finance, Director of HR, Outreach Manager, Shelter Managers, and Executive Director, participate in maintenance of records for policy decisions, policy manuals, and ensure implementation by staff and volunteers of adopted policies when applicable
Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible
Develop community relationships and maintain cooperative relationships with other similar agencies
When applicable, respond to off-hours emergencies. This position may be asked to fulfill on-call hours alongside other agency leaders
Assist in marketing program to congregations, social service providers and other community partners as requested by Executive Director
Participate in Board meetings, committees, and events as requested by the Executive Director
Ensure accurate records are maintained on clients in all programs
Oversee ongoing and periodic quality assurance initiatives
Qualification
Required
Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities
Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients
Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff
Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained
Intermediate computer software programs and systems (MS Office, HMIS, MS Teams, LMS)
Knowledge of strong work ethics in the workplace
Knowledge and proven experience in keeping confidentiality and best-practices for client/case manager relations. This includes HIPAA compliance at times
Skills in active listening and critical thinking
Skills in sound judgement and decision making
Skills with strong written and verbal communication
Ability to be dependable in attendance and job performance
Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job
Ability to multitask and perform well under pressure
Ability to be flexible and adaptable to the changing needs of the organization
A bachelor's or master's degree in human services field or equivalent knowledge, skills and abilities is required
Experience as a leader and experience in program management, development and evaluation and case management required
The employee must also demonstrate positive working relationships with a diverse population and handle crisis situations
Driver's License required
Fingerprint Clearance (Non-IVP) and CBC clearance will be required
Preferred
Experience working in homeless services preferred
CPR/First Aide Certification preferred
Mental Health First Aid certification and/or training certification preferred
Benefits
Employees of Flagstaff Shelter Services are eligible for supplemental benefits policies at a discounted rate.
Salaried, exempt employees at Flagstaff Shelter Services are eligible for primary health insurance through Blue Cross Blue Shield, provided by Allstate.
Company
Flagstaff Shelter Services
At Flagstaff Shelter Services, our mission is to provide individuals and families experiencing homelessness with emergency shelter and the tools to achieve housing stability; regardless of faith, mental health, or sobriety.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase