Cordialsa USA Inc ยท 1 month ago
Logistics and Customer Services Analyst
The Woodlands, Texas, United States
Full-time
Onsite
Entry, Mid Level
1+ years expCordialsa USA Inc is focused on creating a competitive advantage for its Supply Chain Department. The Logistics and Customer Services Analyst will deliver excellent logistics and import services, ensuring timely delivery and customer satisfaction.
DeliveryFood and BeverageManufacturingRetailSales
No H1B
Responsibilities
Plan, import, and coordinate the transportation and distribution of products, ensuring compliance with Inconterms, shipping times, and the timely delivery of orders to customers
Acts as the primary contact for fulfillment with managers, customers, freight forwarders, and the warehouse shipping team
Coordinates the routing of domestic and international sales orders, as well as the delivery times, by preparing accurate shipping documents for the assigned warehouse and mode of transport
Coordinates with the international logistics team and the warehouse to ensure export documents are accurate
Keep track of inventory levels, conduct analyses, and suggest improvements to optimize stock management and propose improvements to optimize stock
Provides assistance and answers customer inquiries regarding orders, deliveries, and products to ensure customer satisfaction
Gather and analyze data related to logistics and customer service, producing reports that facilitate informed decision-making
Communicates effectively with suppliers, carriers, and other departments to swiftly resolve issues
Identifies opportunities to enhance logistics and customer service processes, recommending solutions and working collaboratively on their implementation
Generate a value chain analysis before each import to determine the FOB cost
Oversee the management of customer portfolio collections and handle the reconciliation of accounts and payments to suppliers
Perform and document periodic physical inventories as scheduled by the supervisor, reconcile variances, and report findings in a timely manner
Other duties as assigned
Qualification
Required
Minimum of 1 year of experience in customer service or the logistics sector is required
Must be authorized to work in the U.S. without sponsorship, now or in the future
Bilingual in Spanish and English
Preferred
Preferred candidates hold a degree or are currently pursuing studies in administration, logistics, business, industrial engineering, or related fields
Relevant work experience (3+ years) may be considered in lieu of a degree
Proficient in Microsoft Office, ERP, and SAP
Familiar with inventory management (WMS) and freight management (TMS)
Knowledgeable about free trade agreements and international trade regulations (including CTPAT, FDA, CBP, and USDA)
Understanding of Incoterms
Benefits
401(k) match
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
Paid time off
Referral program
Company
Cordialsa USA Inc
Since 2004, Cordialsa USA has established itself as a national platform dedicated to distributing leading food products from Colombia, Mexico, Central America, Peru, and the United States across the U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
RICARDO MEDINA
SOUTHERN CALIFORNIA KEY ACCOUNT
Company data provided by crunchbase