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The Container Store · 1 month ago

Manager of Omnichannel Fulfillment Operations

US-TX-Coppell

Full-time

Onsite

Mid, Senior Level

5+ years exp

The Container Store is a leading specialty retailer of storage and organization products in the United States. They are seeking a Manager of Omnichannel Fulfillment Operations to build, monitor, and optimize logistics and fulfillment processes to enhance customer experience across various channels.

Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail

No H1B

Responsibilities

Recommend updates to published performance standards and vendor agreements

Recommend updates to enforcement mechanisms, including vendor compliance and incentive programs

Ensure Corporate Customer Service policies are aligned with Vendor and store expectations / training

Ensure proper on-boarding of new vendors and stores, including configuration and training

Measure performance against expectations, identify and prioritize improvement opportunities, understand root cause, influence adoption of positive changes to result in those improvements, work directly and indirectly with vendors and stores / store leadership

Escalate ongoing performance issues as appropriate

Act as subject matter expert on store and drop ship fulfillment processes

Ensure Customer Service has appropriate access and training on tools designed to identify and resolve issues with specific orders (Customer Service focuses on all order-specific issues and customer contact; this role focuses on reducing the number of issues over time)

Be the primary business owner of systems and data variables that drive store and drop ship fulfillment. These include Rithum (formerly CommerceHub), proprietary Order Management Systems, and store order processing systems

Develop ad hoc reporting to support research

Design and execute enterprise reporting focused on fulfillment performance goals

Collaborate frequently across Drop-ship Business/ Buyers, Vendors, Store Leadership, Customer Service, Transportation, Technology / Reporting, Logistics partners

Managing day-to-day relationships with dropship vendors, including questions on invoicing, operational requirements

Occasionally act as subject matter expert in support of escalated Customer Service issues

Qualification

Logistics optimizationEcommerce fulfillmentData analysisAdvanced MS ExcelProcess documentationVendor managementPrioritizationPassion for learningCommunication skills

Required

Advanced MS Excel skills, intermediate MS Office (Powerpoint, Word) required

Min 5 years experience with ad hoc data pulls and manipulation

Min 5 years experience documenting processes

Min 5 years experience in store fulfillment, buying, ecommerce, or merchandising required

College degree in supply chain, industrial engineering, or related field, or equivalent work experience

Ability to travel 10% a year, based on the business needs

Ability to flex work hours based on changing business needs

Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization

Ability to prioritize effectively

Demonstrated passion to learn / research / understand

Preferred

Based in Dallas/Fort Worth, role will be housed in Coppell, TX

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.

401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

Unique "1equals3" website for easy access to your benefits information and company updates.

We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).

Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.

Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.

Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).

Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.

Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.