Scale AI · 2 months ago
Engagement Manager (Forward Deployed), Public Sector
Washington, DC
Full-time
Onsite
Mid, Senior Level
$164K/yr - $245K/yr
3+ years expScale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. They are hiring an Engagement Manager to lead and coordinate the delivery of agentic workflows, manage customer relationships, and ensure an exceptional customer experience.
AI InfrastructureArtificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage customer relationships from the executive to the end user
Be forward deployed with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts
Qualification
Required
An active TS/SCI clearance
3+ years of work experience succeeding in stakeholder management or customer-facing role
A basic understanding of the ML operations process
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East
Preferred
10+ years of professional experience, often in a customer-facing technical program management role in industry or government
Prior experience at an API technology company and / or managing technical customers using an API
Proficiency in Python, SQL or other programming languages
Benefits
Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
A commuter stipend
Company
Scale AI
Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$15.9BKey Investors
MetaAccelTiger Global Management
2025-06-10Corporate Round· $14.3B
2025-06-04Series Unknown
2024-05-21Series F· $1B
Leadership Team
Jason Droege
Interim Chief Executive Officer
Clemens Viernickel
Head of Product
Recent News
2026-01-16
CB Insights
2026-01-09
Crunchbase News
2026-01-07
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