BTI Solutions · 1 month ago
IT Helpdesk Technician
Plano, TX
Full-time
Onsite
Entry Level
1+ years expBTI Solutions is a staffing and recruiting company with over 16 years of experience. They are seeking an IT Helpdesk Technician to provide fast and effective technical assistance to customers, ensuring customer satisfaction and maintaining the company's reputation.
AutomotiveInternet of ThingsLogisticsTelecommunications
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Qualification
Required
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
Good understanding of computer systems, mobile devices and other tech products
Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
Ability to diagnose and resolve basic technical issues
Computer skills must include: Microsoft Office Suite, SAP GUI
Install and repair Laptop PC, Printers
Experience with LAN and Cabling
1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/training
But entry level is applicable
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Preferred
A+ Certificate
Company
BTI Solutions
BTI Solutions provides mobile device testing, automotive testing, network deployment, and operational consulting services.
201-500 employees
H1B Sponsorship
BTI Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (15)
2023 (23)
2022 (15)
2021 (35)
2020 (31)
Funding
Current Stage
Growth StageLeadership Team
Daniel Lee
CEO, Founder & President
Company data provided by crunchbase