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Paycom · 2 days ago

Strategic Account Manager - Houston

Houston, TX

Full-time

Hybrid

Mid Level

$95K/yr - $95K/yr

Paycom is a company that offers a variety of employee benefits and focuses on client relations. The Strategic Account Manager is responsible for retaining and expanding existing client relationships, ensuring client satisfaction, and driving revenue growth through effective account management strategies.

Human ResourcesSoftware

No H1B

Responsibilities

Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service

Cultivates and nurtures existing client relationships for strong retention

Achieves sales quota and revenue goals through client retention and account expansion strategies

Proactively analyzes, clarifies, and validates client needs on an ongoing basis

Drives revenue retention/growth, account profitability, and client satisfaction/loyalty

Performs client presentations articulating the value proposition of software/solution/service offerings

Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools

Conducts the required number of face-to-face meetings on a weekly basis + Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions

Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations

Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities

Develops a complete understanding of the client’s organizational structure

Assists in software development efforts by delivering feedback on market needs and opportunities

Qualification

Client relationship managementSales quota achievementAccount expansion strategiesSoftware solution presentationsIndustry trend analysisC-level relationship managementStrategic recommendationsClient satisfactionMarket needs feedback