A&T Systems, Inc. · 1 month ago
Telecommunications Mechanic II (ISP)
Monterey,CA,US
Full-time
Onsite
Entry, Mid Level
2+ years expA&T Systems, Inc. is seeking a Telecommunications Mechanic II (ISP) to maintain, install, remove, and troubleshoot telecommunications equipment at the Presidio of Monterey. The role involves performing technical tasks in accordance with the Performance Work Statement (PWS) requirements, ensuring compliance with service level agreements and providing emergency support as needed.
Information TechnologyTelecommunications
Responsibilities
Maintain, install, and remove all instruments, service lines, and LAN service
Complete installation, removal, or moves, including connectors, terminators, and removal of unused cables (copper, coaxial, and fiber optic)
Perform Dial Central Office (DCO) administration tasks including moves, adds, and changes using Cisco Unified Call Manager (CUCM) and Unity Connection Voicemail Systems
Complete service orders including telephone programming, service updates, and service extensions
Address trouble tickets within Army Enterprise Service Management Platform (AESMP) timelines
Perform local touch labor for troubleshooting, repairing, and changing cable pairs
Provide 911/E911 support in coordination with the local Directorate of Emergency Services
Initiate repairs within one (1) hour for Priority 1 issues and within two (2) hours for Priority 2 issues
Respond promptly to emergency work requests caused by outages, natural disasters, or unforeseen incidents
Provide accurate and timely reports, including Workload Analysis Reports (WARs) and monthly telephone usage reports
Ensure compliance with all Service Level Agreements (SLAs) and Memoranda of Agreement (MOAs)
Maintain up-to-date records of cabling activities and update NEC asset records
Qualification
Required
Minimum of two (2) years of verifiable experience with VoIP technology
Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above
Proficiency with Unity Connection Voicemail Systems
Experience in maintaining and operating DCO equipment, power rectifiers, battery backup systems, multiplexers, and fiber optic multiplexers
Ability to troubleshoot and resolve telecommunications issues promptly
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Ability to work effectively under pressure and meet deadlines
Ability to lift and carry telecommunications equipment up to 50 lbs
Ability to work in confined spaces, climb ladders, and perform tasks in various environments
Preferred
Familiarity with Army telecommunications systems and AESMP ticketing processes
Relevant industry certifications in telecommunications and VoIP systems
Company
A&T Systems, Inc.
A&T Systems is a 100% employee-owned, small business with 40 years’ experience offering IT, Telecom, and Cloud Managed Services to State, Federal, and DoD customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Nouravarsani
Vice President & Cloud Service Program manager
Fred Sanders
VP Emeritus, Sales, Marketing & Strategic Relationships
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