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Liberty Federal Credit Union · 1 month ago

Card Services Assistant

MAIN OFFICE, Evansville, IN, US

Full-time

Onsite

New Grad, Entry Level

Liberty Federal Credit Union is a full-service credit union seeking a Card Services Assistant with excellent communication and multi-tasking skills. The role involves serving as the primary contact for members with card-related inquiries and assisting staff with various card-related tasks.

BankingCreditFinancial Services

Responsibilities

Serve as primary contact for members with card-related inquiries

Serve as primary contact to assist the LFCU staff with various card-related inquiries

Assist in processing approved/denied debit and ATM card applications from branch and online channels

Close debit card accounts due to inactivity or account closures

Monitor returned mail with debit/credit cards

Serve as backup to the following daily routines:

Process debit and ATM card applications including both approving and ordering

Monitor multiple reports for debit card quality control

Perform primary CardWizard administrative routines

Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports

Assist with tasks within the Card Services department when volume is heavy or for vacation relief

Assist with card room duties as needed

Work on the department’s Saturday schedule on a rotating basis

Develop and maintain an understanding of all card services products and services

Always be security-minded on member inquiries including address changes and replacement plastic requests

Adhere to the credit union’s S.E.R.V.I.C.E standards

Develop a working knowledge of the credit union's data and word processing systems

Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures

Any other duties assigned by my supervisor or management

Qualification

Card services knowledgeMulti-tasking skillsCommunication skillsData processing systemsCredit union knowledge

Required

Excellent communication skills

Multi-tasking skills

Willingness to work Saturdays and evenings when necessary

Ability to serve as primary contact for members with card-related inquiries

Ability to assist LFCU staff with various card-related inquiries

Ability to assist in processing approved/denied debit and ATM card applications from branch and online channels

Ability to close debit card accounts due to inactivity or account closures

Ability to monitor returned mail with debit/credit cards

Ability to serve as backup to daily routines including processing debit and ATM card applications, monitoring reports for debit card quality control, performing CardWizard administrative routines, and processing lost/stolen card replacements

Ability to assist with tasks within the Card Services department when volume is heavy or for vacation relief

Ability to assist with card room duties as needed

Ability to develop and maintain an understanding of all card services products and services

Security-minded approach on member inquiries including address changes and replacement plastic requests

Adherence to the credit union's S.E.R.V.I.C.E standards

Ability to develop a working knowledge of the credit union's data and word processing systems

Ability to develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures

Ability to perform any other duties assigned by supervisor or management

Benefits

Bonus and incentive opportunities

Paid Holidays

Paid Time Off (Vacation, Sick and Personal Days)

Medical, Dental and Vision Insurance

401(k) retirement program with matching funds

Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance

Tuition Reimbursement Program

Company

Liberty Federal Credit Union

About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.

Founded in 1936