DP World · 2 months ago
Technical Support Specialist (NE)
Fairburn, GA
Full-time
Onsite
Entry, Mid Level
2+ years expDP World is a global leader in trade and logistics, and they are seeking a Technical Support Specialist. In this role, you will provide front-line technical support, helping employees troubleshoot hardware, software, and system issues to ensure seamless operations.
GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform
Responsibilities
Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery
Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification
Monitors emails for alert notifications from the service desk and resolves or escalates these as required
Provides change management support during the weekend when on call
Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
Provides onsite support for new site launches and server / network refreshes
Other duties as assigned
Qualification
Required
A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality
Excellent organizational and problem solving skills
Ability to handle multiple tasks
Strong written and verbal skills in English
A strong understanding and working knowledge of desktop hardware, operating systems and software
A good understanding of network systems and protocols as well as server hardware and operating systems
Company
DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
10001+ employees
H1B Sponsorship
DP World has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$100M2024-12-19Debt Financing· $100M
Leadership Team
F
Fahad AlBanna
CEO of DP World Tartus
Rizwan Soomar
CEO & MD, North Africa and Subcontinent
Recent News
2026-01-20
GlobeNewswire
2026-01-15
2026-01-07
Company data provided by crunchbase