CJ Logistics America ยท 1 month ago
Bilingual (English/Korean) Customer Service Supervisor
Matteson, Illinois
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $75K/yr
2+ years expCJ Logistics America is a leading logistics organization seeking a dynamic, bilingual leader for the role of Customer Service Supervisor. This position involves building customer relationships, analyzing performance data, and leading a high-performing customer service team to ensure service excellence.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Serve as the go-to point of contact for customer inquiries & escalations
Build strong customer partnerships and support service excellence
Analyze KPIs, performance data, forecasts, and operational trends
Lead, coach, train, and support a growing Customer Service team
Collaborate across Operations, Inventory, and Quality to resolve issues
Drive continuous improvement and champion best practices
Manage exception requests with accuracy and speed
Additional duties as assigned
Qualification
Required
Bilingual fluency in English & Korean (required)
2+ years of supervisory experience in Customer Service or Operations
Strong data analysis and Microsoft Office skills
Excellent communication, leadership, and problem-solving abilities
Preferred
Bachelor's degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
Experience in logistics, supply chain, or warehousing is a plus
Company
CJ Logistics America
CJ Logistics America is a North American-based integrated supply chain service organization with operations in the United States, Mexico, and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Heller
Chief Operating Officer
Aaron Dumbauld
Director, Strategic Partnerships
Company data provided by crunchbase