Onni Group of Companies · 1 month ago
Technical Account Manager - GreyOwl Technology Solutions (Open)
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
4+ years expOnni Group of Companies is a leading construction firm dedicated to quality and innovation. The Technical Account Manager at GreyOwl serves as the strategic bridge between clients and technical delivery teams, ensuring client satisfaction and successful deployment of Managed IT, Security, and Smart Infrastructure solutions.
Real Estate
Responsibilities
Act as the primary post-sale contact for technical performance, adoption, and satisfaction
Lead Quarterly Business Reviews (QBRs) with data-driven insights (uptime, incident response, asset trends)
Translate technical metrics into business value and executive summaries
Build and maintain trusted relationships with client stakeholders, from IT admins to executive sponsors
Identify renewal risks early and collaborate with our current partners to reinforce confidence
Oversee the health, performance, and compliance of assigned client environments (MSP, CCTV, Wi-Fi, ULC, etc.)
Partner with NOC, SOC, and Pro Services to resolve escalations and prevent reoccurrence through root-cause analysis
Maintain detailed system documentation and service maps for every managed client
Recommend and scope technical upgrades, migrations, or optimizations
Validate that implemented solutions adhere to design standards and SLAs
Own the technical lifecycle: onboarding → operations → review → renewal → expansion
Align client infrastructure with GreyOwl’s latest service capabilities and security frameworks
Identify opportunities for efficiency gains or additional services (backup, AI monitoring, failover, cybersecurity bundles)
Coordinate internal kickoffs and cross-department collaboration for smooth project transitions
Work alongside Sales Engineers and Sales Managers to ensure pre-sale promises align with post-sale delivery
Support Biz Dev with technical input during discovery or proposal validation for key clients
Participate in Deal Desk reviews to confirm technical feasibility and accurate scope
Contribute to documentation standards, SOPs, and playbooks that improve handoffs between departments
Qualification
Required
4+ years in MSP, Systems Engineering, or Technical Account Management
Strong working knowledge of: Windows Server, Active Directory, Azure/365 administration
Network design and monitoring (switching, routing, Wi-Fi)
CCTV, ULC fire monitoring, or IoT infrastructure (preferred)
Backup, patching, and cybersecurity operations
Excellent communication—able to translate 'tech' into 'business impact.'
Proven ability to manage multiple enterprise accounts with precision and empathy
Preferred
CCTV, ULC fire monitoring, or IoT infrastructure (preferred)
Certifications preferred: CompTIA Network+, MS-900, CCNA, or vendor-specific (Ubiquiti, Meraki, Sophos)
Benefits
3 weeks PTO
Annual education allowance of up to $1,000
Referral program
Commuting Support – just for WA ( don’t add to CA posting)
Residential housing discount after 1 year of continuous employment
Friends and family rates for our Hotel Properties throughout the company
Competitive pay
Health Saving Account, Flexible Saving Account, Employee Assistance Program
Annual Education Allowance
Generous Referral Program
Fun and collaborative company culture with lots of team-building events
Discounted hotel stays in multiple locations through our Hospitality brand.
Company
Onni Group of Companies
Onni Group of Companies is a private real estate developer specializing in design, property developments and project management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Takashima
Sr. Human Resources Business Partner
Recent News
Nassau Guardian
2025-07-22
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