Mass General Brigham · 1 month ago
Senior Manager Education
Boston, MA
Full-time
Onsite
Senior Level
$98K/yr - $142K/yr
5+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Senior Manager is responsible for managing day-to-day operations and personnel in the MGB Pathology Education office and coordinating administrative aspects of clinical fellowship training programs, requiring a detailed understanding of accreditation policies and effective communication with faculty and trainees.
Health CareHome Health CareMedical
Responsibilities
Supervise and manage administrative staff, set performance goals, conduct evaluations, and foster a positive and productive work environment
Collaborate with executive leadership to develop and implement administrative strategies and initiatives that align with the organization's mission, vision, and goals
Establish and enforce administrative policies, procedures, and guidelines that promote efficiency, compliance, and consistency
Contribute to budget development and management for administrative functions
Manage HR related processes such as hiring, orientation, performance evaluations, staff development and performance management
Provide corrective action as necessary; and complete documentation in a timely manner, in compliance with MGB and departmental policies
Manage weekly payroll for all employees through UKG – review individual timesheets, enter earned time, overtime, critical staffing pays, and maintain associated records
Assign and prioritize workloads; evaluate and standardize operational procedures, effectively troubleshoot, and resolve issues as they arise
Apprise staff, senior management, and program directors of issues related to administrative support staff
Facilitate regular staff meetings to ensure proper dissemination of information and solicit input from all staff members related to policies and procedures, day-to-day operations, etc
Ensures that fellow recruitment, orientation, scheduling and credentialing processes are successfully implemented; assists all Fellowship Directors with individual Fellow compliance to academic requirements and hospital regulations, record and report completion, performance evaluations and confidential disciplinary actions; Makes recommendations for improvement of education program and assists Fellowship Directors with planning, development, staging and assessment of conferences for fellows/teaching faculty on issues related to professional development
Continually assesses and manages a wide range of programmatic issues, including curriculum development, long-range planning, project development, departmental initiatives and any/all ongoing educational activities for the fellowship programs; Coordinates Fellowship academic research participation and investigation per program requirements
Coordinates fellowship rotation schedules
Serves as a central resource for educational activities for all fellowship programs
Provides input into developing education budget and monitoring/maintenance of these activities
Independently manages special projects as required by the Fellowship Directors and Director of Education
Responsible for the set-up of the academic year in the system which includes schedule creation for clinical fellows in all and for all accredited and non-accredited programs Responsible for the set up, maintenance and completion monitoring of all ACGME required evaluations for each program
Supervise and monitor fellow duty hour compliance to ensure compliance with ACGME duty hour rules for each program both within and outside of the program
Assists all Fellowship Directors with development and interpretation of policies related to the educational programs to ensure that all trainees meet the requirements set forth by the ACGME and by the boards
Assist all Fellowship Directors with individual fellow compliance to hospital regulations, record and report completion, performance evaluations, and confidential disciplinary actions
Manage ACGME ADS system which includes required update of fellow information for each accredited program
Coordinate ACGME new program application process for any developing programs
Attend national conferences and web-lectures to keep up to date with changing policies
Update ADS annually for all programs including program descriptions, key faculty and CVs, program fellows and graduate data, websites, and administration
Responsible for completion and submission of new hire forms and all clinical fellow appointments through the Department of Pathology
Works with CCO and HR to entail appropriate credentialing, visa, licensing and new hire information is up to date for all incoming fellows
Completes all credentialing materials with incoming fellows for rotations at affiliating hospitals
Manages orientation set up for all fellowship programs on a programmatic and hospital level, arranging lectures, tours, computer and badge access, etc
Oversees schedule and conference development by current fellows and distribute to appropriate people throughout the department and other hospitals
Responsible for planning and oversight of all administrative aspects of fellowship recruitment including:
Coordinate all interviews for fellowship positions in both ACGME and non-ACGME programs ensuring maximum exposure to current faculty and fellows, arranging lunches, travel, etc. as needed
Monitor selection committee efforts to narrow field of applicants
Function as resource for all applicants to regarding their applications, program initiatives, and the interview season
Liaison between faculty and program leadership and applicant pool
Reports on applicant data subsets for continuation of the training grant
Maintains program letters of agreement
Independently monitors special projects as required by Fellowship Directors, Administration, or Division Chiefs
Attends and reports on division fellowship and education committees
Collaborates with the Department of Pathology Education office on ACGME-related projects and department-wide education initiatives
Regularly monitors and appropriately documents schedule and conference changes throughout the year, guest speakers, vendors, attendance
Implements and maintains program management software (i.e ACGME ADS, ERAS and NRMP)
Develops and maintains database and personnel files on current fellows
Ensures moonlighting approvals are in compliance with risk management and ACGME regulations
Proctors any in training exams
Prepares and updates fellowship manual including rotation goals and objectives, and relevant departmental/hospital policies and procedures
Notifies the department and appropriate hospital offices of terminated residents and fellows and forwarding information
Provides office support for program director and fellows
Assist faculty and fellows with lecture materials, presentation and computer slide preparation as necessary
Responsible for preparation of sensitive and confidential materials relating to fellow discipline and due process, including interactions with Partners Legal Counsel, Director of GME and hospital administration
Maintains any SFA requests and works with IT to appropriately handle requests, distribute information, etc
Work with other education office staff to update fellow information including for example goals and objectives, policies and new fellow photosheets on the department intranet and all external websites Manage fellows time off request process
Provides input into developing education budget and monitoring/maintenance of all fellowship activities
Works collaboratively with the Director to prepare annual academic year budget
Assists with all other education related expenses (i.e. process fellow moonlighting or expense reports)
Qualification
Required
Bachelor's degree is required
Master's degree in Business Administration or Health Care Administration strongly preferred
Work experience 5+ years in the following areas: Graduate Medical Education, Hospital or Healthcare strongly preferred
Excellent interpersonal, oral and written communication skills
Excellent critical thinking and time management skills
Astute attention to details, commitment to accuracy and integrity of all data, reports, and communications
Ability to work independently, take initiative and work in fast pace, team environment
Ability to exercise decision-making skills, to prioritize workload and to manage multiple complex and concurrent projects and tasks assigned to the Senior Program Coordinator
Excellent organizational skills
Effective analytical skills
Ability to exercise independent and sound judgment
Ability to triage multiple priorities and meet deadlines in a complex environment with multiple interruptions
Strong critical thinking, problem-solving and attentiveness to detail required
Strong interpersonal skills are critical
Excellent computer skills including MS Word, Excel, and Outlook
Experience with web authoring would be helpful
Knowledge of, or ability to learn other software programs, especially GME New Innovations, hospital specific software (i.e., Workday), and other database management programs as necessary (i.e. ERAS, ADS)
Knowledge of basic financial analysis and budget processes helpful
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
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2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-17
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