Kajabi · 3 days ago
Technical Support Specialist
Newport Beach, CA
Full-time
Onsite
Entry Level
$71K/yr - $81K/yr
1+ years expKajabi is undergoing a transformation and is seeking a Technical Support Specialist to connect with their users, referred to as Heroes. In this role, you will provide empathetic support, troubleshoot technical issues, and collaborate with various teams to enhance the user experience.
CRME-CommerceEdTechLead GenerationMarketing
No H1B
Responsibilities
Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed
Turn complexity into clarity… and anxiety into confidence
Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more
Break down technical concepts in a way normal humans can understand
Escalate intelligently while maintaining full ownership of the Hero’s experience
Flag trends, bugs, and recurring friction points before they spread
Partner with Product and Engineering by supplying crisp insights from real Hero interactions
Help train and improve Cofounder by surfacing patterns and common roadblocks
Help Heroes get unstuck so they can launch faster
Reduce friction that slows down their time-to-GMV (first dollar earned)
Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful
Qualification
Required
1–3 years of support or customer-facing experience — or you're self-taught, hungry, and ready to prove yourself
You love figuring out how systems work
You have a passion for digital entrepreneurship
You're energized by solving problems that matter
You write clearly, think quickly, and care deeply about doing things right
You thrive in fast-paced environments built on trust, ownership, and excellence
You want to grow — fast — inside a team where your work is visible and meaningful
Comfortable with DNS, domains, SSL
Comfortable with HTML/CSS
Comfortable with API basics
Comfortable with modern SaaS tools and integrations
Comfortable with email setup and deliverability
Comfortable with general web troubleshooting
Experience building anything online — a website, a project, a small business, or even a side hustle
Benefits
Competitive full-time salary + bonus + equity eligibility
Full medical, dental, and vision (company-paid for you + family)
401(k) with 6% match
Flexible PTO
Fitness + wellness perks
Mental health resources
In-office lunches, collaboration days, and leadership growth opportunities
Company
Kajabi
Kajabi operates as an all-in-one knowledge commerce platform designed to help businesses achieve success online.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$550MKey Investors
Tiger Global ManagementSpectrum Equity
2021-05-04Private Equity· $550M
2019-11-08Private Equity
Leadership Team
Ahad Khan
CEO
Recent News
Company data provided by crunchbase