Talkdesk · 2 days ago
Senior Director, Product Management
United States
Full-time
Remote
Director/Executive
$210K/yr - $354K/yr
10+ years expTalkdesk is a cloud contact center leader focused on redefining the customer experience. The Senior Director of Product Management for Digital applications will lead the strategy and execution of the company's Digital product portfolio, collaborating with cross-functional teams to develop and launch innovative products that drive growth.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio
Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth
Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches
Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products
Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch
Monitor and analyze market trends and competitive landscape to inform product development and strategy
Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
Ensure that all products meet quality standards and customer expectations
Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects
Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices
Qualification
Required
Bachelor's or Master's degree in Business, Marketing, Engineering, or related field
10+ years of experience in product management or related roles in the industry
Strong knowledge of market trends, challenges, and opportunities
Proven track record of developing and launching successful products in the industry
Demonstrated experience in leading and managing cross-functional teams
Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels
Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems
Ability to manage multiple projects simultaneously and deliver results on time and within budget
Familiarity with agile development methodologies
Understanding of digital marketing and e-commerce best practices
Experience with brand management and development
Benefits
Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits : 401(k) plan
Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays : Talkdesk offers 14 paid holidays each year.
Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
2025-12-09
Company data provided by crunchbase