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Family Bridges, Inc. · 2 months ago

Case Manager - aka Client Advocate (internally)

Oakland, CA

Full-time, Part-time

Onsite

Entry, Mid Level

$29.70/hr - $34/hr

2+ years exp

Family Bridges, Inc. is a non-profit organization dedicated to empowering individuals, families, and seniors through culturally competent care. They are seeking a Case Manager (Client Advocate) to provide trauma-informed support to unhoused individuals, develop individualized service plans, and advocate for clients with external agencies.

CommunitiesHealth CareHome Health CareNon Profit

Responsibilities

Conduct comprehensive assessments to identify clients’ housing, health, and support needs

Develop and implement individualized service plans outlining goals, timelines, and required resources

Guide clients through emergency shelter intake, housing applications, and placement processes

Assist with enrollment in public benefits (e.g., Medi-Cal, CalFresh, SSI/SSP) and community resource/support programs

Advocate for clients with landlords, shelter providers, government agencies, and healthcare systems

Monitor client progress, adjust service plans as needed, and ensure continuity of care

Maintain accurate, timely case notes and documentation in the agency’s database and other required systems (e.g., Alameda County HMIS)

Facilitate referrals to mental health, substance-use treatment, employment services, and other wrap-around supports

Collaborate with multidisciplinary team members (e.g., outreach workers, mediators, coordinators )

Participate in regular case conferences and contribute to program evaluation and improvement

Provide crisis intervention, conflict resolution, and safety planning when necessary

Conduct community outreach and build partnerships with service providers and local stakeholders

Perform additional duties as assigned by supervisor to support evolving program and organizational needs

Qualification

Case managementPublic benefits knowledgeTrauma-informed careCrisis interventionDatabase proficiencyCommunication skillsMultitaskingLanguage fluencyTeam collaborationInitiativeAttention to detail

Required

Associate's degree in social work, psychology, sociology, or a related field and/or 2 years' equivalent experience

Minimum of 2 years' experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs

In-depth knowledge of public benefits programs (e.g., Medi-Cal, CalFresh, SSI/SSP) and local housing resources

Demonstrated use of restorative approaches such as harm reduction, motivational interviewing, theoretical change models, trauma-informed care, non-violent communication, crisis intervention, and emotional regulation

Demonstrated ability to assess client needs, develop individualized service plans, and monitor progress

Proficiency with case management databases and systems (e.g., Alameda County HMIS, Salesforce)

Strong written and verbal communication skills, including documentation and client advocacy with the ability to effectively engage culturally diverse populations and maintain a professional demeanor

Proficiency with Google Suite, Microsoft Suite, and/or Slack applications, including spreadsheets, word processing, calendars, and messaging tools

Demonstrated ability to take initiative, develop creative solutions, and execute tasks in an organized and timely manner

Strong attention to detail, with the ability to multitask, prioritize, and work both independently and collaboratively in a dynamic environment

Valid California driver's license, reliable transportation, and ability to travel within service area

Preferred

Bachelor's or Master's degree in social work, psychology, counseling, public health, or a related field and/or 4 years' equivalent experience

3+ years' experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs

Advanced proficiency with Alameda County HMIS, Salesforce, or similar client-management systems

Demonstrated success in securing permanent housing placements and navigating landlord/tenant processes

Fluency in additional languages (e.g., Mandarin, Vietnamese, Spanish)

Established network with local housing providers, emergency shelters, and public agencies

Experience with outreach in encampments or street-based settings