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EG4 Electronics · 1 month ago

Technical Support Associate - EG4 Electronics

Sulphur Springs, TX

Full-time

Onsite

Entry Level

1+ years exp

EG4 Electronics is a company focused on providing support for their distributors and technicians. The Technical Support Associate will maintain positive relationships with customers and engineers while addressing complex technical issues and ensuring effective communication between teams.

BatteryElectronicsEnergyHeating Ventilation and Air Conditioning (HVAC)Solar

Responsibilities

Multitask effectively, as you will be handling multiple issues from multiple customers regularly

Offer explanations of regular troubleshooting procedures via phone and email

Collaborate with internal teams such as product development, engineering, and learning & development. It is often necessary to address complex technical issues, communicate product feedback, and ensure alignment between customer needs and product capabilities

Demonstrate accurate documentation of support interactions, troubleshooting steps, and resolutions. This is essential for tracking issues, improving processes, and providing consistent support to distributors

Work closely with the learning & development and documentation team by providing frequently asked questions for manual updates and identifying gaps in training

All other duties assigned

Qualification

Remote Support ToolsProblem-Solving AbilitiesTime ManagementCollaborationContinuous LearningTechnical Support ExperienceNABCEP PVASolar Equipment Knowledge