Shift4 · 14 hours ago
Head of Product Operations
Tampa, FL
Full-time
Onsite
Director/Executive
7+ years expShift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Head of Product Operations will design, implement, and scale systems and processes for the Product organization, ensuring alignment and measurable impact across Product, Engineering, and Design teams.
FinanceFinancial ServicesPayments
Responsibilities
Design and maintain the Product Operating System: establish and enforce consistent cadences for quarterly planning, roadmap prioritization, KPI reviews, and executive reporting
Translate CPO strategy into operational reality: break down priorities into initiatives, milestones, owners, and success metrics
Govern OKR/KPI alignment: ensure every product line’s objectives roll up to company goals; flag and resolve misalignments early
Drive cross-functional synchronization across Product, Engineering, Design, and GTM teams to eliminate silos and accelerate delivery
Lead execution of high-impact initiatives (e.g., AI platform integration, core system consolidation, go-to-market launches)
Serve as initiative air traffic controller: track progress in real time, remove blockers, escalate risks, and ensure on-time, on-scope delivery with measurable ROI
Orchestrate decision-making forums: prepare data-backed pre-reads, facilitate alignment, and drive action-item closure
Operationalize internal communication: ensure consistent, high-signal information flow across product leadership, exec team, and the broader organization
Own executive artifacts: deliver polished board updates, product strategy briefs, and roadmap summaries with clarity, narrative coherence, and visual excellence
Scale operational playbooks: enforce standards for Hot Lists, RCA reviews, product requirement docs, and roadmap governance
Reinforce product culture: embed principles of speed, ownership, customer obsession, and data-driven decision-making
Lead headcount planning, allocation, and rebalancing across product portfolios in partnership with Finance and People Ops
Monitor and improve org health metrics: hiring velocity, attrition, productivity signals, span of control, and promotion velocity
Co-own talent strategy: partner on performance calibration, succession planning, and leadership development for product managers
Define and govern Tier 1–3 product KPIs; ensure every initiative launches with leading indicators and success criteria
Build and maintain Strategic Initiatives dashboards tracking objectives, milestones, risks, and outcomes
Institutionalize learning: lead post-mortems, launch retrospectives, and cross-portfolio lookbacks to drive iteration and prevent repeat failures
Act as a trusted extension of the CPO: filter inbound requests, prepare decision briefs, and protect leadership bandwidth for high-impact work
Represent Product Leadership in key forums, ensuring continuity of strategy and decision quality
Proactively surface risks, opportunities, and operational gaps before they escalate
Qualification
Required
7+ years of experience in a Head of Product Operations role or similar, combining systems thinking with relentless execution and scaling product organizations
Experience building operating rhythms from scratch and thriving in high-stakes, fast-moving environments
Proven experience within product operations, turning ambiguity into structure without slowing innovation
Ability to act as a force multiplier, enabling product leaders to focus on vision while you own the 'how.'
Ability to build trust at every level: execs rely on your judgment, PMs value your clarity, engineers respect your rigor
Possess a vision of bringing operational excellence that accelerates velocity, not bureaucracy
Obsessed with follow-through, anticipation, and measurable outcomes
Company
Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
1001-5000 employees
H1B Sponsorship
Shift4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.81B2025-12-03Post Ipo Debt· $507.13M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M
Leadership Team
Nate Hirshberg
Senior Vice President, Marketing
Laurynas Paradauskas
Senior Software Engineering Manager
Recent News
Payments Dive
2026-01-23
2026-01-16
2026-01-16
Company data provided by crunchbase