Texas Attorney General · 2 months ago
OAG - Child Support | Child Support Technician II | 26-0139
CS CIS San Marcos250 S. Foxtail Run
Full-time
Onsite
Entry, Mid Level
2+ years expThe Texas Attorney General's Office is dedicated to promoting responsible parenting and ensuring children receive the support they need. The Child Support Technician II will perform case initiation, legal support, and provide technical assistance within the Child Support Division, while also delivering high-quality customer service and supporting Texas families.
GovernmentLaw EnforcementNon Profit
Responsibilities
Opens cases on the Children Are My Priority system (ChAMP); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)
Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed
Coordinates, schedules, and monitors paternity tests; processes and distributes test results
May serve as a Notary Public
Enters, retrieves, and updates child support case information on the ChAMP system
Monitors the ChAMP system and other computer databases to identify new or updated locate information
Verifies locate and employment information using all available sources
Performs money-handling duties to process child support payments
Prepares routine or periodic reports
Researches court orders
Responds to routine telephone inquiries concerning child support cases
Opens, sorts, and distributes incoming mail and documents
Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
Assists in training staff
Scan and index documents
Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualification
Required
Graduation from high school or equivalent
Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial
Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial
Skill in using a computer for word processing and data entry/retrieval
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs
Ability to travel (including overnight travel) up to 5%
Typing at 35 words per minute (typing test is required at time of interview)
Preferred
Proper use of punctuation, sentence structure, grammar, and spelling
Ability to proficiently read, write, and speak Spanish
Benefits
Excellent benefits
Company
Texas Attorney General
Texas Attorney General Office of the Attorney General champions liberty and justice for Texas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Evelyn Chavez
CSO II
Jared Galaway
Chief Experience Officer
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