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Stericycle · 2 days ago

Account Executive, Healthcare- San Jose, CA

California, United States

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

4+ years exp

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions. The Account Executive- Healthcare Solutions is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen relationships.

Health CarePharmaceuticalTherapeuticsWaste Management

Responsibilities

Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention

Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. This requires being in the field visiting current and prospective accounts at least three to four days per week

Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs, usage trends and to demonstrate needs-based data to drive retention and new business

Formulates strategies to retain customers and to drive growth goals

Handles and resolves all issues and concerns in a timely manner

Completes standard internal weekly, monthly and quarterly reports along with any ad hoc reporting requests

Maintain accurate pipeline in SalesForce and document key activities for assigned accounts

Participates in all sales and other training provided by WMHS

Participates in special projects and promotional campaigns under the direction of leadership

Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern

Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer

Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS

Establishes personal relationships with current and potential customers in the assigned territory

Serve as a Helpful Expert in exceeding customer expectations on a regular basis

Partner with the operations team on retention, customer issues and concerns

Debrief on any service issues with operations leadership

Perform other duties and responsibilities, as assigned

Qualification

Account managementBusiness-to-business salesCustomer relationship managementSalesForce proficiencyHealthcare industry knowledgeCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor's Degree (accredited) with an emphasis on Business Administration, Marketing, or Sales is required or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relative work experience

4 years of work experience in account management, direct business-to-business sales, business-to-business cold calling, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments

Preferred

Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions