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Stride, Inc. · 1 month ago

Client Success Analyst

United States

Full-time

Remote

Mid Level

$45K/yr - $52K/yr

3+ years exp

Stride, Inc. is a company focused on supporting educational solutions, and they are seeking a Client Success Analyst to enhance relationships with private school partners. This role involves ensuring partner satisfaction through effective communication, training, and consultative support.

E-LearningEducationInformation TechnologyInternet

Responsibilities

Provide regular updates to partners on the progress of support, services, platform enhancements and updates, timelines, operations, and promotions

Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers

Assess competitor course offerings, products, and outcomes, to advocate for appropriate business differentiators

Owns the relationship as the trusted partner with partner stakeholders, soliciting regular feedback and responding proactively to establish a strong business relationship

Develop open and effective channels of communication with each partner

Coordinate internal projects and determines the best utilization of resources to increase partner satisfaction

Responsible for meeting growth and retention metrics for assigned customer portfolio and providing ongoing training and education about products and services

Monitor program outcomes providing consultative recommendations with Business Development and other team members as appropriate

Collaborate closely with cross functional teams including academics, operations, and other private school team members to ensure customer satisfaction

Escalate technical issues and determines the best resources for resolution

Explore opportunities by inspiring partners to expand services and products

Develop and maintains a deep understanding of partner contracts

Conduct analysis of key data to enhance the program and provide consultative suggestions to partners

Monitor program outcomes and provides proactive recommendations to customer and Private School stakeholders to continue successful student/program outcomes

Coordinate Private School resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc

Qualification

SalesforceEducational experienceMicrosoft OfficeNCAA complianceEducation technologyInterpersonal skillsCommunication skillsPresentation skillsTime managementNegotiation skills

Required

Three (3) to Five (5) years of Educational experience

Prior experience using the Salesforce platform

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project); Web proficiency

Located in Northern Virginia area and able to travel 25% of the time

Familiarity with NCAA compliance

Preferred

Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency

Ability to interact with a diverse customer base

Knowledge of the K-12 education industry

Familiarity with education technology and online learning solutions

Strong interpersonal, communication and presentation skills

Team-oriented with an ability to work effectively across the organization to solve complex issues

Ability to work autonomously and to demonstrate strong time management and organization skills

Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience

Ability to exercise and develop negotiation skills to renew and grow existing business

Ability to respond appropriately to feedback, mentoring and coaching

Ability to travel up to 15% of the time

Ability to pass required background check

Benefits

Health benefits

Retirement contributions

Paid time off

Company

Stride, Inc.

At Stride, we believe learning should fit you—your goals, your life, your future. Education isn’t one-size-fits-all, and we’re here to change the game.

Founded in 1999

Miami Beach, Florida, USA

5001-10000 employees