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Sportech · 1 month ago

Application Support Specialist

Elk River, MN

Full-time

Onsite

Senior Level

$80K/yr - $100K/yr

5+ years exp

Sportech is a rapidly growing company that designs, manufactures, and assembles cab components and systems for various markets. The Application Support Specialist is responsible for managing and supporting the company's business applications, ensuring their optimal performance and availability through installation, configuration, and user support.

AutomotiveAutonomous VehiclesManufacturing

Responsibilities

Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications

Lead the installation and configuration of business applications to meet the company's requirements

Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems

Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow

Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed

Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats

Ensure compliance with industry standards and data privacy regulations

Provide user support in partnership with departments for application training to ensure effective utilization

Monitor application performance and implement improvements to enhance efficiency and reliability

Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion

Maintain documentation of application configurations, procedures, and troubleshooting steps

Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed

Responsible for other tasks as requested

Some travel required

Qualification

ERP systemsApplication integrationManufacturing softwareSolidWorks CADEpicor Kinetic ERPTroubleshootingProject managementCustomer serviceCommunication skillsProblem-solvingAttention to detailTeamwork

Required

Bachelor's degree in Information Technology, Computer Science, or a related field

5+ years of directly related experience

Strong knowledge of operating systems, productivity software, and technology infrastructure

Proven experience in managing and supporting business applications, including ERP systems and manufacturing software

Proven experience in application integration and data flow processes

Experience in managing application performance monitoring and optimization techniques

Excellent communication and interpersonal skills to provide effective user support and training

Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, macOS, etc.)

Excellent customer service skills, with the ability to communicate technical concepts to non-technical users

Strong problem-solving and analytical skills, with attention to detail

Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools

Ability to work independently or part of a team and prioritize tasks in a fast-paced environment

Strong drive for continuous improvement and optimization of Sportech workflow processes

Previous experience integrating PLM, PDM, MRP, ERP systems

Preferred

Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred

Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred

Certifications in relevant business applications or IT support preferred

Benefits

Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)

Short-term and long-term disability benefits

Basic life insurance and voluntary life insurance

Hospital indemnity plans, pet insurance, and legal/identity theft services

401k plan with up to a 4% employer match

Paid company holidays, paid vacation, and paid volunteer time

Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech