Merrimack Valley YMCA · 1 month ago
Operations Director of Human Services
Lawrence, MA, USA
Full-time
Onsite
Director/Executive
$70K/yr - $85K/yrMerrimack Valley YMCA is a leading nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. The Operations Director of Human Services will oversee the operations of a 73-unit Single Room Occupancy residence and lead initiatives addressing housing and food insecurity, while fostering a supportive community among residents.
FitnessHealth CareNon ProfitSports
Responsibilities
Oversee all day-to-day operations, programs, and services within the SRO Housing at the Lawrence YMCA
Work directly with the leadership of the City of Lawrence Housing Authority to provide a resident-centered approach to case management that demonstrates and promotes progress through supportive resources that address the basic needs of our residents
Manage vendor relationships that provide SRO services, including security and pest control
Cultivate new and existing partnerships that will provide resources to enhance the quality of life for all residents
Coordinates, develops, and executes with the branch leadership teams short- and long-range plans for expansion of food insecurity programs across the Merrimack Valley
Expand volunteer opportunities in the organization related to food distribution and collection and beyond
Develops and maintains collaborative relationships with other agencies and organizations
Prepare concise reporting on state compliance, ensuring all audits and reporting mechanisms are on-time and that we are in full compliance with all guidelines
Manage staff that include case worker(s), maintenance staff and security staff, food insecurity staff and volunteers; hold all social service team members accountable to their responsibilities, execute performance reviews, and work with senior leadership to provide development opportunities for continued growth
In conjunction with branch executive directors, maintain SRO facilities and food trucks within scope of responsibility
Continuously evaluate the scope and content of the programs offered to ensure we are serving the needs of our rapidly changing communities
Works with Director of Grant Management and Chief Operating Officer to secure, expand and report on funding opportunities
Work with senior management on budgeting and manage monthly finances
Serve on the Lawrence Branch leadership team, collaboratively work with all Directors from the Lawrence Team to provide a safe, inclusive, and welcome-for all culture at the Merrimack Valley YMCA Lawrence Branch
Manager-On-Duty responsibilities during Branch operating hours
Qualification
Required
Bachelor's degree in human/social services, or a related field or equivalent education/experience
Accomplishments in collaboration, programming planning and innovation, and fiscal management
Experience in a nonprofit environment is preferred
Excellent verbal and written communications skills
Ability to effectively present information and respond to questions from groups of managers, peers, volunteers, customers and the general public
Ability to meet deadlines, as well as the ability to collect data, establish facts and draw valid conclusions, reason and solve problems
Positive, impactful, results oriented leader
Valid driver's license
Preferred
Experience in a nonprofit environment is preferred
Bilingual preferred
Company
Merrimack Valley YMCA
Merrimack Valley YMCA is a nonprofit association that offers programs that promote healthy spirit, mind, and body.
Founded in 1865
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathleen Landry
Chief Financial Officer
Claudia Soo Hoo
Chief Operating Officer
Recent News
2023-10-11
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