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ClearGov · 2 days ago

Client Success Manager (Central, Mountain, or Pacific US Time Zone)

United States

Full-time

Remote

Mid Level

$65K/yr - $80K/yr

3+ years exp

ClearGov is a rapidly growing, venture-funded SaaS company focused on helping local governments improve their planning, budgeting, and reporting processes. They are seeking a Client Success Manager to support civic and school district clients, ensuring they maximize the value from ClearGov's software and driving renewals of annual subscriptions.

Data VisualizationGovTechSaaSSoftware

Growth Opportunities

Responsibilities

Proactively manage a portfolio of ~125 municipal clients to deliver continuous value

Advise clients on best practices for all products in the Budget Cycle Management suite

Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with

Build strong client relationships by maintaining a high level of engagement, adoption, and communication

Conduct annual account performance planning and reviews with each client in your portfolio

Work closely with other members of the ClearGov team to fulfill client requests

Successfully renew annual client subscriptions and uncover cross-sell opportunities for members of the Sales team

Secure references, testimonials, and case studies

Keep internal systems current by logging communications, updating fields, and entering notes

Communicate client feedback to ClearGov product development regarding enhancements and usability improvements

Collaborate on process & system modifications to improve team success and enable growth

Qualification

Client relationship managementSaaS application proficiencyFinanceAccounting experienceCustomer service experienceLocal government experienceCommunication skillsProblem-solving skillsOrganizational skillsTeam collaborationCreativity