Chewy · 2 days ago
Manager, Data Science III
Boston, MA
Full-time
Onsite
Senior Level
$156K/yr - $249K/yr
5+ years expChewy is seeking a highly skilled and experienced Manager, Data Science to join our growing Customer Care Data organization. In this role, you will lead a team of Data Scientists and Machine Learning Engineers to build and deploy machine learning solutions that enhance customer experiences.
E-CommercePetRetail
Responsibilities
Lead the design and implementation of scalable, reliable machine learning and AI solutions that empower Chewy’s Customer Care teams
Partner with engineering, product, operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions
Lead all aspects of the full data science lifecycle, from data acquisition and feature engineering to model development, deployment, and performance monitoring
Implement best practices in experimentation, model validation, and continuous improvement, ensuring rigor and reproducibility
Ensure models are operationalized through strong MLOps practices, including CI/CD pipelines, versioning, and automated retraining and data quality and governance standards are maintained across all projects
Mentor and develop Data Scientists & Machine Learning Engineers, fostering technical excellence, scalable thinking, and innovation within the team
Guide project prioritization and resource allocation, balancing long-term innovation with near-term business needs
Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions
Stay ahead of emerging ML and AI techniques, particularly in NLP, LLMs, and generative AI, and evaluate their applicability to Chewy’s business context
Qualification
Required
Master's degree (or Ph.D.) in Data Science, Computer Science, Statistics, or a related field
5+ years of experience in data science or applied machine learning, including at least 2 years leading technical teams
Strong programming skills in Python or R, with experience in data manipulation and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch)
Solid understanding of machine learning algorithms, statistical modeling, experimental design and MLOps
Hands-on exposure to LLMs and advanced NLP techniques, including fine-tuning, prompt optimization, and generative AI
Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS, GCP, or Azure)
Familiarity with big data and analytics technologies (e.g., Spark, dbt, Iceberg, Redshift, Athena)
Experience with data visualization tools (e.g., Tableau, Streamlit, Plotly)
Proven ability to translate complex analytical outcomes into actionable business insights
Excellent communication and stakeholder management skills, with the ability to align technical work to strategic objectives
Preferred
Knowledge of graph-based modeling, optimization, or recommendation systems
Previous experience in retail or e-commerce environments
Benefits
401k
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO
Six paid holidays per year
Paid sick and family leave
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
The Motley Fool
2026-01-02
Digital Commerce 360
2025-12-31
The Motley Fool
2025-12-30
Company data provided by crunchbase