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Logix Federal Credit Union · 1 month ago

Telecommunications Analyst III-Hybrid

Santa Clarita, CA

Full-time

Hybrid

Mid, Senior Level

$36.32/hr - $54.48/hr

4+ years exp

Logix Federal Credit Union is seeking a Telecommunications Analyst III to perform administration, operations, and maintenance of IP PBX phone systems. This role involves troubleshooting voice-related issues, managing telephony equipment, and providing support and training to staff in a multi-location environment.

BankingFinancial ServicesInsuranceLendingMortgage

Culture & Values

H1B Sponsor Likely

Responsibilities

Designs, maintains, and implements call routing changes to Auto Call Distributor (ACD) for Contact Centers and other department operations

Experienced with ACD concepts and programming of VDNs, Vectors, and Skills

Understands ACD Reporting systems and assists business unit management with reading and evaluating ACD reports for service levels, trends, and other statistics

Configures and manages SIP and H323 based telephony equipment and applications

Coordinates the installation of systems and applications and coordinates the resolution of telephony problems, malfunctions, hardware, and software upgrades

Delivers orientation and training to other business unit employees

Designs and implements call handling and trunk/traffic configuration changes

Develops and updates procedures and support documentation for IP PBX phonesystems administration and end user support

Identifies, diagnoses, and resolves problems affecting call quality

Maintains business relationship with Telecommunications vendors and carriers

Manages the provisioning of corporate cellular telephone products and services

Monitors reliability, performance, recoverability, and security of telephony server hardware, operating systems, and certain infrastructure applications

Participates in disaster recovery planning and simulations

Performs complex testing; identifies and resolves complex problems affecting performance; and monitors IP telephony resources

Assists Tech Support Management in negotiating various voice and data contracts to support business requirements

Reviews and analyzes monthly voice and data carrier phone bills And services for accuracy of charges and potential billing errors

Supports Finance and Accounting departments with budgetary analysis of telecommunication costs

Assists in developing presentations of information to management

Works within and directly impacts their function, occasionally interacts with other departments

Other duties as assigned

Qualification

IP PBX administrationAuto Call DistributionAvaya Administration trainingLAN/WAN networkingSIPQOSCustomer service skillsAnalytical skillsMicrosoft OfficeCommunication skills

Required

Bachelor's degree in related field and project management experience preferred

Must have a demonstrated thorough working knowledge and 4-6 years of hands-on experience with IP/PBX phone systems administration

A working knowledge of telecommunications concepts, practices, and procedures such as telephony translations and Auto Call Distribution

Must have successfully completed Avaya Administration training or possess demonstrated experience

Must have a working knowledge of the Microsoft suite of office products

Experience with LAN/WAN networking concepts as related to IP PBX phone systems to include Session Initiation Protocol (SIP) and Quality of Service (QOS)

Strong customer service & communication skills

Must demonstrate analytical skills

Contribute to large projects and are a force of proposition on their scope of work towards improvements and achievement

Company

Logix Federal Credit Union

Glassdoor3.6

Logix is banking with a twist: customers become members and part-owners when they open an account here.

Founded in 1937

Burbank, California, USA

501-1000 employees

https://www.logixbanking.com

H1B Sponsorship

Logix Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)