Reddit, Inc. · 2 days ago
Senior IT Support Engineer, Snoo Operations & Support (SOS)
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$133K/yr - $186K/yr
3+ years expReddit is a community of communities where users engage in authentic conversations online. They are seeking a Senior IT Support Engineer to lead the support team, focusing on end-user support, troubleshooting, and maintaining technical operations in their Chicago office.
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Responsibilities
Troubleshoot hardware and applications and provide technical support and problem-solving
Provide timely resolution of problems and act as senior escalation point for team and customers to management
Work cross-functionally and advocate for team across all functional groups and organization levels
Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access)
Maintain user accounts, passwords, data integrity, system access & security within policy
Help manage relationships with local vendors, subcontractors and 3rd party providers
Assist with inventory management to support operations
Independently drive multiple end user operations projects and deliverables for the team
Participate in evaluating, recruiting, hiring, and mentoring team members
Work with management to set team goals, lead staff to achieve results and be accountable for team performance
Qualification
Required
3-5 years experience in IT Operations or IT Support in a professional environment
2+ years of mentorship experience to junior team members
Experience leading support ticket management and tracking
Strong customer service, problem-solving and teamwork abilities
Google Workspace for enterprise experience
Knowledge of audio/video conferencing solutions and support
Experience with Information Technology and Security best practices
Excellent oral and written communication skills and customer service
Experience communicating with vendors to manage expectations and relationships
Ability to plan, drive, and support multiple, concurrent projects and initiatives
Ability to participate in an on-call rotation that includes after hours and weekend support
Preferred
Experience supporting a company's IT with little or no oversight
Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.)
Previous experience in a rapidly growing startup environment
Experience managing vendor relationships
Experience with audio engineering principles and support
Benefits
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
Company
Reddit, Inc.
Reddit is the heart of the internet, where millions of people get together to talk about any topic imaginable.
1001-5000 employees
H1B Sponsorship
Reddit, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (63)
2023 (76)
2022 (70)
2021 (68)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$1.33BKey Investors
FidelityVy CapitalTencent
2024-03-21IPO
2021-08-12Series F· $410M
2021-02-08Series E· $367.95M
Leadership Team
Steve Huffman
CEO
Chris Slowe
CTO
Recent News
2026-01-05
Digital Music News
2026-01-05
Company data provided by crunchbase