Nicklaus Children's Health System · 2 days ago
Technical Support Tech (Full Time, Evenings)
Miami, FL
Full-time
Onsite
New Grad, Entry LevelNicklaus Children's Health System is dedicated to providing medical services, and they are seeking a Technical Support Tech to manage medical equipment logistics. The role involves processing requests, delivering equipment, maintaining inventory, and ensuring compliance with safety and sterilization procedures.
Health CareHospital
Responsibilities
Answers telephone promptly, courteously, and in a helpful manner and relays message in a timely manner
Collects printed equipment orders and promptly process them for delivery
Cleans and sanitizes medical equipment as per MCHS policies and manufacturer recommendations
Collects, prioritizes, records, organizes, and processes data information following established department policies and procedures on safety and sterilization
Responsible for completing the department forms with correct equipment and patient information for traceability
Monitors medical equipment inventory levels; assures levels are adequate for the facility and medical equipment are properly stored and rotated
Performs rounds to retrieve and deliver medical equipment that meets established department policies and procedures on safety and sterilization
Contact medical equipment rental companies as necessary for equipment. Contact vendor by phone or website
Identify malfunctioning medical equipment, perform minor maintenance if applicable, or notify Clinical Engineering for repair
Retrieves calls from staff in regard to concerns or issues with the medical equipment. Examine the equipment to perform minor maintenance or call Clinical Engineering
Assists in the implementation of new medical technologies including receiving, installation, and/or deployment
Provide basic support to nursing staff in reference to identification and basic use of the medical equipment assigned to the department
Responsible for basic operation and troubleshooting of the Getwell TV system, Hill-Rom nurse call system, and Isensix Temperature Monitoring System
Support Clinical Engineering team and Leaders with special projects
Qualification
Required
Prior customer service experience
Ability to communicate effectively in English both verbally and in writing
Ability to relate cooperatively and constructively with customers and co-workers
Basic knowledge in use of computers (Microsoft Windows) and ability to learn software application(s)
Able to use computer programs used to track medical equipment and corresponding charges
Basic technical and operational understanding of the medical equipment managed by the department
Basic understanding of the Getwell TV system, Hill-Rom Nurse Call, and Isensix Temperature Monitoring System
Able to communicate clearly and courteously with all MCHS staff and customers
Able to function independently with little supervision
Able to maintain confidentiality of all computer-based patient information
Preferred
High school education or equivalent preferred
Knowledge of Spanish preferred
Company
Nicklaus Children's Health System
Nicklaus Children's relies on community support to continue providing the best care for every child in need right here in South Florida.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer McCafferty-Fernandez
Senior Vice President, Strategy & External Affairs, Chief of Staff to CEO
Matthew Love
President & CEO
Recent News
HealthCareIT News
2025-10-17
2025-10-09
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