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ABB · 1 month ago

Field Service Manager

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

ABB is a global market leader helping industries become leaner and cleaner. The Field Service Manager is responsible for the operational performance of tools and field engineers, ensuring the company meets financial and environmental targets while providing excellent customer service.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Detailed knowledge of Electrical, Propulsion, Automation and Digital ABB product range and repair techniques with ability to troubleshoot, to be able to supervise detailed investigation reports and operational inspections to assist customer improve the efficiency and operation of their product

Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines trouble-shooting, ensuring controls for the employees working hours within the approved guidelines

Overall management responsibility of service engineers’ personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department

Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience

Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload

Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility