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Fenwick & West · 3 days ago

Service Support Analyst (San Francisco)

San Francisco, CA

Full-time

Onsite

Entry Level

$76K/yr - $108K/yr

3+ years exp

Fenwick & West is seeking a Service Support Analyst in their Information Technology department. The analyst will be responsible for providing solutions for computer hardware, operating system, network, and application problems, as well as offering first-line investigation and diagnosis of incidents.

Law Practice

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person

Install or relocate computers systems, including monitors and printers

Install application software based on corporate standards and end-user requirements

Coordinate conference setups in conjunction with the Facilities department and the Professional Development department

Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects

Monitor and maintain loaner notebook computer inventory

Diagnose and repair computer hardware and contact vendor when necessary

Other duties as assigned

Qualification

Service Desk softwareMicrosoft applicationsWindows operating systemVideo conference technologiesComputer hardware supportPrioritization skillsInterpersonal skillsEffective communicationTeamworkConfidentiality

Required

Strong interpersonal skills and an ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact

Experience working with variety of computer desktop and notebook hardware, including printers, monitors, cabling and connectors for networking and peripherals

Experience with Service Desk ticket tracking and management software

Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams)

Knowledge of Microsoft applications and Windows desktop operating system

Ability to work under pressure and effectively prioritize multiple tasks

Effective verbal and written communication skills

Ability to deal responsibly with sensitive and confidential information in a discreet and secure manner

Ability to work in a team environment

Ability to understand the business' objectives and that the end user's problem affects the business

A minimum of 1 year of experience in a customer service role dealing directly with end-users

2+ years of experience in using computer hardware and software focused on Microsoft technologies

Experience supporting end-users in an office environment utilizing current LAN technology and network printing

Benefits

Healthcare

Life Insurance

Health Savings Accounts

Flexible Spending Accounts

Wellbeing

Company

Fenwick & West

Fenwick is a leading law firm, purpose-built to guide visionary tech and life sciences companies and their investors through every stage of growth, from startups securing their first round of funding to leading publicly traded global enterprises.

Founded in 1972

Silicon Valley, CA, US

501-1000 employees

http://fenwick.com

H1B Sponsorship

Fenwick & West has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (4)

2023 (10)

2022 (20)

2021 (18)

2020 (11)