Fairmont Hotels & Resorts · 5 days ago
People and Culture Manager
Los Angeles, CA
Full-time
Onsite
Mid Level
$75K/yr - $80K/yrFairmont Hotels & Resorts is dedicated to providing exceptional guest experiences through unique architecture and engaging service. The People & Culture Manager is responsible for overseeing the People & Culture Department's operations, managing colleague relations, and ensuring compliance with various administrative and HR processes.
HospitalityResorts
No H1B
Responsibilities
Consistently offer professional, friendly and engaging service
Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
Support in overseeing the day to day operation of the People & Culture Department and play a critical role in the implementation of the People & Culture strategy
Use a variety of methods to promote Fairmont Century Plaza's standards and maintaining consistent colleague communication including but not limited to updating bulletin boards, daily pre-shifts, and training materials as needed
Take lead on the overall management of the office, including greeting and assisting colleagues who come to the office, ensuring office supplies are kept up to stock, daily filing of documents, ensuring the timely completion of all administrative requests and duties
Coordinate and facilitate various training sessions including New Hire Orientation
Support with completion of forms, maintaining 19 files, filing, copying, office organization, applicant greeting and pre-screening, and telephone coverage
Data input and tracking of information into People & Culture Systems (employee action forms, new hire files, status changes, training, benefits, pension, payroll audit trail, etc.) and file on a daily basis following filing legend
Coordinate ID cards and name badges for all new hires with Security
Act with complete discretion and professionalism when handling confidential or sensitive matters
Act as a resource for all colleagues of the hotel, and assist in resolving colleague questions, complaints, or issues as they arise
Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis
Act as the main contact for the Heartist recognition committee
Support all department managers with questions and colleague activities including various committees such as the CSR committee, the Safety committee, and the DE&I committee
Provide service and support to all colleagues with regards to eligibility, enrollment, and participation in all applicable benefit plans, including the coordination of benefit information seminars
Working knowledge of CBA agreements within the Hotel
Administrative assistance and tracking of all short-term disability, long-term disability, FMLA, Leave of Absences, and Workers’ Compensation claims
Supporting a work environment reflective of Fairmont’s values
Other duties as assigned
Qualification
Required
Previous Human Resources experience required
Previous luxury hospitality experience required
University/College degree or diploma in a related discipline required
Exceptional organizational and prioritization skills complimented by excellent communication and interpersonal abilities
Enthusiastic and positive personality with the ability to build strong relationships and handle confidential and sensitive matters
Highly responsible, reliable, and have the innate ability to work cohesively as part of a team
Proven desire to be involved in maintaining guest service excellence by providing quality service to our internal guests
Proficient with MS Office (Word, Excel, Outlook, etc.) and HRIS
Excellent communication skills, written, verbal, and non-verbal
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Preferred
Formal education in Human Resources Management an asset
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Competitive Health Benefit Package within 30 days of employment
401(k)/Roth IRA Eligibility after 60 days of employment
Cell Phone Usage Reimbursement
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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