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Sycamores · 3 weeks ago

Triage Program Manager (Part-Time) - Care Team

Altadena, CA

Part-time

Onsite

Entry, Mid Level

$33.21/hr - $35.10/hr

1+ years exp

Sycamores is a company focused on providing care services to the community, and they are seeking a Triage Program Manager for their Care Team. This management-level position is responsible for planning, implementing, and evaluating the overall Cares program, as well as dispatching teams for in-person evaluations and monitoring the use of agency vehicles.

Health CareNon ProfitNursing and Residential CareWellness

Responsibilities

Responsible for planning, implementing, and evaluating the overall program, human and financial resources associated with our agency Cares program

Serve as the point of contact for Sycamores, in working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc

Dispatch teams (Peer Support) to the field for in-person evaluation

Ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.)

Monitor the use of agency vehicles and communicate out any maintenance/repairs that may be needed to the Assistant Vice President of Facilities

Oversee and ensure that all staff are following the Sycamores Cares workflows and policies

Qualification

Management experienceConsumer de-escalation skillsValid California driver’s licenseCommunication skillsConflict managementTeachingTraining skillsTime managementOrganizational skillsEffective listening

Required

B.A. in related field plus 1 year management experience required

Maintains all required licenses and certifications

Excellent consumer de-escalation skills

Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills

Must have the ability to manage and work through conflict in a calm manner

Ability to be an effective listener

Valid California driver's license

Acceptable driving record as determined Agency policy

Proof of auto insurance meeting minimum coverage requirements

The ability to physically manage and/or de-escalate consumers/residents

Frequent driving to various work site locations

Frequent/continuous sitting with occasional, intermittent standing/walking

Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level

Occasional/intermittent reaching at or above shoulder level

Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing

Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds

Continuous use of near vision, hearing, and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties

Requires physical presence in the office during standard business hours

Ability to operate a motor vehicle

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen

Company

Sycamores

Sycamores, formerly known as Hathaway-Sycamores Child and Family Services, is a highly respected mental health and welfare agency with 10 locations throughout Southern California.

Founded in 1902

Pasadena, California, USA

501-1000 employees