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Stanford Federal Credit Union · 1 month ago

Floating Assistant Branch Manager

Palo Alto, CA

Full-time

Onsite

Senior Level

$35/hr - $42/hr

5+ years exp

Stanford Federal Credit Union is dedicated to improving financial lives and is seeking a Floating Assistant Branch Manager to assist with the direction and administration of branch operations. The role involves ensuring compliance with policies, providing excellent member service, and supervising branch staff while stepping in for the Branch Manager as needed.

Financial Services

No H1B

Responsibilities

Assist with the direction and administration of branch operations; acts as Branch Manager, as necessary; ensures that established policies and procedures are followed; ensures that excellent service is provided to members at both teller line and member services platform; promptly and professionally serves members; assumes responsibility for smooth flow of teller lines and member services platform; assists in identifying and in performing general training of branch employees; oversees the provision of a full range of services to current and potential members; assists in supervising and in directing branch staff; performs various branch functions, as required and assigned by management; completes high level duties and assignments; provides support to staff and to members with complex, difficult tasks

Understand, comply, and train others on all applicable government regulations and laws, specifically the Bank Secrecy Act (BSA), funds availability, truth in savings, privacy legislation, other related governmental regulations, and laws. Process BSA reports. Assist with BSA file maintenance

Provide supervisor overrides and approvals within assigned limits. Assist with error resolution situations for staff and for members. Maintain and manages proper cash controls and operations including but not limited to cash limits, cash shipments and negotiable items. Balances all branch transactions, at the closing of each day

Provide leadership to teller and member service representative personnel through effective communicating, exercising good judgement to reach decisions aligning with practices and policies, objective setting, and delegating. Ensure that personnel are well trained, effective, and optimally used

Provide instruction regarding policy, procedure, service, and product offerings. Assist new employees

Steps in for the Branch Manager in their absence. Accountable for managing the operations of the branch. Ensuring that all levels of member service are maintained by all employees. Trains and coaches branch employees. Exercises direct supervision of branch staff and advising the manager of positive and negative performance issues that occur with tellers

Qualification

Branch operationsManagerial experienceNotary licenseBank Secrecy Act (BSA)Consumer lendingCross-sellingBusiness developmentTrainingCoachingEffective communication

Required

Solid understanding of branch operations and functions, which include account administration, deposit, trust, and individual retirement accountants (IRAs); consumer lending, cross-selling, and business development

Two to four years of related experienced required

Five to six years of managerial experience

Notary license or the ability to obtain a Notary license within 90 days of hire date

Maintain authority to provide signature guarantees, sign official checks, or medallion signatures up to approved limit

High school diploma required