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Tenderloin Housing Clinic · 4 days ago

Rental Assistance Program Manager

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Tenderloin Housing Clinic is a non-profit organization focused on providing housing assistance and support to vulnerable populations. The Rental Assistance Program Manager will lead and manage staff and volunteers, ensuring effective program implementation and client services while fostering collaborative relationships with community organizations and government agencies.

Facilities Support ServicesLegalNon ProfitReal Estate

Responsibilities

Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff and volunteers in accordance with THC policies and directives

Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff and volunteers for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships

Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures

Hold staff and volunteers accountable for high levels of performance, team work, and quality customer service

Provide leadership, vision, and project direction that engender trust and respect

Participate in the leadership activities of the department’s management team

Develop and nurture collaborative relationships with government agencies, other non-profit organization and community-based organizations (CBOs), neighborhood groups, elected officials, landlords, and tenants

Stay abreast of services and programs provided by CBOs and government agencies that may benefit client base

Develop and implement neighborhood outreach plans to encourage participation in information workshops

Develop and implement a leadership training program outreach volunteers

Identify important neighborhood issues and civic events relevant to the client base and then develop/implement campaigns to engage the clients

Work with the Community Organizing Director to foster program development and achieve targeted objectives and outcomes

Partner and coordinate with CBOs, government agencies, and other THC departments to meet objectives and ensure comprehensive clients and tenant services

Respond to all phone messages, client requests, staff requests, and emails as appropriate and in a timely manner

Attend all meetings as scheduled and participate in meetings as requested

Represent THC while attending MOHCD or related meetings as directed

Stay knowledgeable and abreast of MOHCD Rental Assistance policy and procedures and requirements to train staff and effectively advocate on behalf of clients

Develop and foster collaborative work environments and provide training to ensure all contractual objectives and community goals are accomplished

Maintain appropriate documentation to demonstrate that all contractual requirements are met

Compile and submit reporting as required by the MOHCD contract in a timely and accurate manner

Facilitate and provide all necessary information and documentation associated with site visits and audits by the funders

Supervise and collaborate with staff (Rental Assistance Specialists) to ensure proper client case management, tenants’ rights advocacy, and manning of community walk-in hours or phone inquiries

Work in conjunction with immediate supervisor and department leadership to implement and maintain the Rental Assistance Program funded through MOHCD

Attend all trainings and information gathering meetings in communication with MOHCD contract monitors

Work with families and individuals to confirm rental assistance eligibility and conduct assessments of needs in person or virtually

Work closely and coordinate with the CEOP/La Voz Program Manager and CCSRO Program Manager on staff walk-in hours at the office site and to manage client caseload and follow-ups

Participate and coordinate community outreach and/or events

Ensure that the program provides quality services and is compliant with the SF-ERAP Rental Assistance and Season of Sharing program

Coordinate a housing stabilization plan for families which includes obtaining the proper documentation from the Landlord and communicating with the Landlord to explain the procedures of our intervention

Help clients obtain permanent housing through accessing security deposits and housing referrals

Provide crisis intervention and/or short-term case management services to clients including but not limited to accurate and timely referrals, mediating with landlords and/or their counselors/attorneys to obtain the necessary paperwork to avoid the eviction process, redirecting legal cases to the appropriate agencies and following up until the case is settled, as well as maintaining good and clear communication with clients and other governmental institutions

Maintain proper client notes and program documentation

Submit the check request for rental assistance to Program Manager in a timely manner

Verify Clients information on and City System Program to avoid duplication cases

Complete data entry of new clients’ information in QuickBase Systems as well as the City System, also update information of duplicate clients in both systems

Scan the complete client’s signed Excel file and upload the RAP Intake Form in the Catholic Charities System

Compile reports as requested

Respond to all phone messages, participant requests, staff requests, and emails as appropriate and in a timely manner

Attend all meetings as scheduled and participate in meetings as requested

Qualification

Community organizingStaff supervisionClient case managementMicrosoft Office SuiteSocial justice commitmentAnalytical skillsCustomer serviceConflict resolutionBilingual communicationLeadership qualitiesTime managementTeam collaboration

Required

BA/BS degree in related field strongly preferred

Must have 2 years of experience training and/or supervising staff

Must have 2 years of experience in leading community organizing campaigns

Must have a strong commitment to social justice

Must have experience working effectively with diverse, low-income, immigrant, homeless and/or formerly homeless population

Must have experience working with clients with mental health and substance use issues

Must have experience working with community coalitions

Must have a thorough working knowledge of Microsoft Office Suite

Must have an ability to produce and analyze reports, and write business correspondence

Must have the ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public

Must have an ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts

Must have demonstrated analytical, critical thinking, and problem-solving skills

Must have conflict resolution experience

Must have demonstrated customer service skills

Must be a proactive self-starter with the ability to take initiative, develop action steps/goals, and follow through on action steps to goal completion

Must read, communicate orally, and write in English. Ability to read and write in at least one other language strongly preferred

Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail

Must pass all post-contingency offer background checks, reference checks, and TB screening clearances