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Zelis · 1 day ago

Payee Service Representative - St Petersburg, FL

St. Petersburg, FL

Full-time

Hybrid

New Grad, Entry Level

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Payee Service Representative will handle incoming calls from provider clients to address questions about payments and enrollment while resolving any outstanding issues. This role is essential for providing customer support and maintaining knowledge of Zelis Payments products and solutions.

FinanceFinTechHealth Care

No H1B

Responsibilities

Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment

Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)

Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting

Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution

Build and maintain a thorough knowledge of Zelis Payments products and solutions

Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy

Maintaining scheduled adherence and remaining productive throughout your given shift

Ability to consistently meet monthly stat expectations and attendance goals

Maintain and display a positive attitude

Qualification

Customer serviceTechnical aptitudeProblem-solvingTelephone etiquetteAttention to detailMS Office proficiencyResilienceReliability

Required

Must reside within 50 miles of the Zelis St Petersburg, FL Office

Passion for customer service and helping people

Excellent telephone etiquette and verbal communication skills

Proficiency in problem-solving and basic troubleshooting

Computer proficiency and technical aptitude

Attention to detail

Consistent and reliable

Comfort with MS Office applications such as Word, Excel, PowerPoint, etc

Demonstrated resilience and resourcefulness in customer service situations

Ability to consistently meet monthly stat expectations and attendance goals

Maintaining scheduled adherence and remaining productive throughout your given shift

Maintain and display a positive attitude

To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection