CCS · 1 month ago
Level 1 Help Desk Support Technician
East Lyme, CT
Full-time
Hybrid
Entry Level
$40K/yr - $48K/yr
1+ years expCustom Computer Specialists is a leading technology consulting firm providing best in class solutions for over 45 years. They are seeking a Level 1 Help Desk Support Technician to provide exceptional client support and ensure high levels of satisfaction in a technically diverse environment.
Business Information SystemsConsultingCyber SecurityInformation ServicesInformation TechnologySoftware
Responsibilities
Providing premium, white-glove deskside support to client end users
Providing support to other Custom Computer divisions, including Managed Services and Project Services, as needed
Oversee and maintain the ticketing system to ensure efficiency and organization
Manage inbound tickets from initiation to resolution, ensuring timely and effective support
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals
Provide end-user training as needed
Ensure reliable network access and connectivity by providing support and troubleshooting as needed
Troubleshoot and resolve issues with faulty operating systems and applications
Provide support for A/V systems and Webex meeting technologies
Manage and implement Active Directory changes, ensuring accurate user access and security configurations
Maintaining knowledge of current IT technologies and trends
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs
Qualification
Required
Effective communication skills, both verbal and written with emphasis on timely response
Ability to communicate technical information clearly and concisely to both technical and non-technical users
Ability to provide excellent customer service and build positive relationships with users
Possession of strong organizational skills
In-depth knowledge of desktop hardware components and peripherals
Experience with various operating systems (Windows, macOS, etc.) and their administration
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools
Experience with administering Active Directory
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications
Knowledge of network protocols, configurations, and troubleshooting
Experience with network devices (routers, switches, firewalls)
Understanding basic security concepts and practices
Ability to manage difficult situations professionally
Ability to work both independently and collaboratively as part of a team
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity
Strong attention to detail, ensuring accuracy and precision in all tasks
Ability to lift and move equipment weighing up to 50 lbs. independently
Capability to transport equipment between floors and outlying buildings as needed
Must have reliable transportation to support on-site duties and client needs
Ability to provide on-site support during the client's working hours (8:00 AM – 4:30 PM), five days a week
Ability and willingness to provide after-hours technical assistance to support critical services
Ability and willingness to provide after-hours technical assistance to support meetings
Ability and willingness to represent the Custom Computer brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette
Preferred
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred
1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications
Benefits
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Company
CCS
CCS is a premier provider of technology solutions and services to organizations throughout the US.
201-500 employees
H1B Sponsorship
CCS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-10Private Equity
Leadership Team
Gregory G. Galdi
Chairman
Recent News
EIN Presswire
2026-01-07
EIN Presswire
2026-01-06
2025-11-05
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